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PULAVARTHI Durga bhavani

PULAVARTHI Durga bhavani

Process Executive - Data

Hyderabad
80
Profile Score

About

Dynamic Process Executive with a proven track record of 2 years at Cognizant, where I excelled in resolving customer issues and enhancing team performance through effective training and process improvements. Skilled in networking basics and proficient in Microsoft Office, I significantly contributed to achieving key performance metrics and customer satisfaction. My ability to adapt to industry trends and recommend system enhancements underscores my technical acumen and problem-solving skills.

Skills & Expertise (37)

TCP/IP Intermediate
6.1/10
2
Years Exp
Kali Linux Intermediate
6.1/10
2
Years Exp
IDE Software Tools Intermediate
6.1/10
2
Years Exp
Social Engineering Intermediate
6.1/10
2
Years Exp
Cryptography Intermediate
6.1/10
2
Years Exp
HYPER-V Intermediate
6.1/10
2
Years Exp
VirtualBox Intermediate
6.1/10
2
Years Exp
VMWARE Intermediate
6.1/10
2
Years Exp
Virtualization Intermediate
6.1/10
2
Years Exp
Google Cloud Intermediate
6.1/10
2
Years Exp
Azure Intermediate
6.1/10
2
Years Exp
AWS Intermediate
6.1/10
2
Years Exp
Cloud Platforms Intermediate
6.1/10
2
Years Exp
OWASP Intermediate
6.1/10
2
Years Exp
MITRE ATT&CK Intermediate
6.1/10
2
Years Exp
Microsoft Office Intermediate
6.1/10
2
Years Exp
Networking Basics Intermediate
6.1/10
2
Years Exp
DNS Intermediate
6.1/10
2
Years Exp
HTTP/HTTPS Intermediate
6.1/10
2
Years Exp
Firewalls Intermediate
6.1/10
2
Years Exp
VPNs Intermediate
6.1/10
2
Years Exp
WIRESHARK Intermediate
6.1/10
2
Years Exp
ping Intermediate
6.1/10
2
Years Exp
SIEM basics Intermediate
6.1/10
2
Years Exp
Splunk Intermediate
6.1/10
2
Years Exp
Windows Intermediate
6.1/10
2
Years Exp
LINUX Intermediate
6.1/10
2
Years Exp
macOS Intermediate
6.1/10
2
Years Exp
CIA Triad Intermediate
6.1/10
2
Years Exp
Adaptable Negotiation Skills Problem-solving Client Relationship Management Team Player Critical and Analytical Thinking Quick learner Excellent Communication

Work Experience

Process Executive - Data

Cognizant

Jan 2023 - Feb 2025

Demonstrated exceptional product delivery by overseeing nationwide operations, resulting in a phenomenal growth rate of 120% within two years. Worked as Quality Control (QC), to maintain the client requirements. Resolved customer issues, complaints, and escalate complex problems to the appropriate department. Followed company policies and procedures to ensure compliance with service standards. Meet or exceed key performance metrics, including response time, resolution rate, and customer satisfaction scores. Assisted in training new team members and shared best practices to enhance team performance. Stay updated on industry trends and company updates to provide informed customer support.

Education

Bachelor of Commerce (B.Com) - KBR DEGREE COLLEGE

2018 - 2021 · Afghanistan

CEC - Intermediate - VAGDEVI JUNIOR COLLEGE

2016 - 2018 · Afghanistan

SSC (10th class) - SRI GOURI PUBILC SCHOOL

2015 - 2016 · Afghanistan

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 5/15
💰 Rate 0/5
🏆 Certs 0/5
✅ Verified 5/5
Total Score 80/100

Profile Overview

Member sinceMar 2026

Availability Details

Relocation

Open to Relocation

Skills (37)

TCP/IP Kali Linux IDE Software Tools Social Engineering Cryptography HYPER-V VirtualBox VMWARE Virtualization Google Cloud +27 more

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