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Skills & Expertise (11)
Work Experience
Junior Power BI Associate
Freelance
Dec 2024 - Present
Developed interactive Power BI dashboards to track daily, weekly, and monthly sales performance for a restaurant business. Designed KPIs including Total Sales, Average Order Value and Category Performance. Built DAX measures for revenue trends, YoY/MoM growth, and contribution analysis. Performed data cleaning and transformation using Power Query, ensuring accurate reporting from POS/Excel data sources.
Health Insurance Analytics
Health Insurance Analytics
Sep 2025 - Dec 2025
Worked on a Health Insurance analytics project handling large-scale healthcare datasets sourced from SQL Server. Migrated BI reports during the transition from on-premises infrastructure to Microsoft Azure Cloud, including updating data connections and validating data accuracy. Optimized existing Power BI reports and dashboards by improving data models, DAX measures, and visual performance, reducing report load time. Implemented Row-Level Security (RLS) to support role-based access, including: Admin users with full data visibility / Business users with domain-specific, restricted access. Published and managed reports using Power BI Service (Portal), enabling secure access for multiple users via access tokens and user IDs. Collaborated with stakeholders to enhance usability, performance, and scalability of dashboards for enterprise-wide consumption.
Resolution Specialist
Amazon Development Center
Jun 2019 - Apr 2024
Conducted comprehensive data analysis on item returns and Prime subscription metrics, identifying workflow inefficiencies and visualizing insights through dashboards using Excel and Power BI. Utilized predictive analytics to optimize Prime Subscription Maintenance protocols, leading to a 35% improvement in customer resolution efficiency and boosting subscriber retention. Played a key role in process improvement initiatives, leveraging data insights to recommend policy enhancements that increased team productivity and customer satisfaction. Facilitated knowledge sharing and mentoring sessions, enabling smoother team transitions and upskilling of new hires across multiple business functions.
Education
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Certifications
Power BI with Adv SQL
· 2025
AI Tools – Prompt Engineering
· 2024
Business Intelligence in Power BI
· 2024
Data Analytics
· 2023
IELTS General (IDP) - B2 Band
· 2022
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