Charvika Dasari Shyamasundar
Data Analyst
About
Results-driven and detail-oriented professional seeking a Data Analyst role, with demonstrated experience in customer operations, IT infrastructure, and data-driven problem-solving. Adept at leveraging analytical tools to extract actionable insights and streamline business processes. Committed to continuous learning, cross-functional collaboration, and delivering measurable impact in dynamic environments.
Skills & Expertise (10)
Work Experience
Customer Associate II
Conduent
Nov 2025 - May 2026
Managed inbound and outbound customer interactions via phone, email, and chat, maintaining a customer satisfaction score consistently above 95%. Investigated and resolved complex customer complaints through cross-departmental coordination, reducing escalation rates by 18%. Maintained accurate and detailed records of all customer interactions in CRM systems, supporting reporting and compliance requirements. Guided and mentored junior associates through knowledge sharing and on-the-job coaching, contributing to a 10% improvement in team productivity. Consistently met and exceeded KPIs including average handling time, first-call resolution, and quality assurance benchmarks.
IT Intern
HAL (Hindustan Aeronautics Limited)
Feb 2025 - Mar 2025
Assisted in the configuration and maintenance of IT infrastructure, including hardware setup and network troubleshooting, achieving a 20% improvement in system uptime. Collaborated with senior IT staff to deploy software updates and security patches, strengthening organizational security compliance. Created and maintained technical documentation for key IT processes, reducing incident resolution time by 15% through improved knowledge sharing. Supported deployment of data backup and recovery solutions, ensuring critical data integrity and business continuity. Gained practical experience with enterprise IT tools and methodologies, contributing to streamlined operational workflows.
Education
Bachelor of Computer Applications (BCA) - Bangalore City University
2022 - 2025 · Afghanistan
CEBA (Pre-University) - Baldwin Women's Methodist College
2020 - 2022 · Afghanistan
Certifications
Data Analyst – Job Simulation
Forage · 2025
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (10)
Click a skill to find developers with the same skill
