Back to Developers
Charvika Dasari Shyamasundar

Charvika Dasari Shyamasundar

Data Analyst

Bengaluru, India 0+ yrs exp 81 · Excellent

About

Results-driven and detail-oriented professional seeking a Data Analyst role, with demonstrated experience in customer operations, IT infrastructure, and data-driven problem-solving. Adept at leveraging analytical tools to extract actionable insights and streamline business processes. Committed to continuous learning, cross-functional collaboration, and delivering measurable impact in dynamic environments.

Skills & Expertise (10)

MS Excel Intermediate
6.0/10
1
Years Exp
Python Intermediate
5.5/10
1
Years Exp
SQL Intermediate
5.5/10
1
Years Exp
Data Analysis Intermediate
5.5/10
1
Years Exp
Tableau Intermediate
5.0/10
1
Years Exp
CRM Tools Intermediate
5.0/10
1
Years Exp
Team Leadership Intermediate
5.0/10
1
Years Exp
HTML Intermediate
4.5/10
1
Years Exp
CSS Intermediate
4.5/10
1
Years Exp
Java Beginner
3.5/10

Work Experience

Customer Associate II

Conduent

Nov 2025 - May 2026

Managed inbound and outbound customer interactions via phone, email, and chat, maintaining a customer satisfaction score consistently above 95%. Investigated and resolved complex customer complaints through cross-departmental coordination, reducing escalation rates by 18%. Maintained accurate and detailed records of all customer interactions in CRM systems, supporting reporting and compliance requirements. Guided and mentored junior associates through knowledge sharing and on-the-job coaching, contributing to a 10% improvement in team productivity. Consistently met and exceeded KPIs including average handling time, first-call resolution, and quality assurance benchmarks.

IT Intern

HAL (Hindustan Aeronautics Limited)

Feb 2025 - Mar 2025

Assisted in the configuration and maintenance of IT infrastructure, including hardware setup and network troubleshooting, achieving a 20% improvement in system uptime. Collaborated with senior IT staff to deploy software updates and security patches, strengthening organizational security compliance. Created and maintained technical documentation for key IT processes, reducing incident resolution time by 15% through improved knowledge sharing. Supported deployment of data backup and recovery solutions, ensuring critical data integrity and business continuity. Gained practical experience with enterprise IT tools and methodologies, contributing to streamlined operational workflows.

Education

Bachelor of Computer Applications (BCA) - Bangalore City University

2022 - 2025 · Afghanistan

CEBA (Pre-University) - Baldwin Women's Methodist College

2020 - 2022 · Afghanistan

Certifications

Data Analyst – Job Simulation

Forage · 2025

Interested in this developer?

Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 15/20
🎓 Education 10/10
⏱️ Experience 6/15
💰 Rate 0/5
🏆 Certs 5/5
Verified 5/5
Total Score 81/100

Profile Overview

Member sinceMay 2026