About
Data Analytics professional with 2 years 8 months of hands-on credit card operations experience at ICICI Bank, an MBA in IT, and a BE in Computer Science, now transitioning fully into a Data Analyst role. Worked directly with live customer financial data, transaction records, escalation patterns, SLA metrics, and credit card portfolios in one of India's largest private banks, building real-world intuition for data quality, KPI tracking, and business reporting. Skilled in Excel (Advanced), SQL, Python, and Power BI with 3 end-to-end analytics projects across Sales, Banking, and HR domains. Combines rare financial domain depth with modern data analytics capabilities, ready to deliver meaningful business insights from Day 1.
Skills & Expertise (31)
Work Experience
Senior Credit Card Operations Analyst
ICICI Bank Ltd.
Sep 2019 - May 2022
Handled end-to-end credit card query resolution, including billing disputes, transaction reversals, limit adjustments, and fraud escalations, working directly with live customer financial data across thousands of accounts. Identified recurring escalation patterns by category (billing errors, fraud claims, payment failures) and communicated trend insights to team leads, forming early experience in data-driven root cause analysis. Tracked and maintained daily TAT (Turnaround Time) and SLA compliance metrics for credit card query resolution, equivalent to real-world KPI monitoring and MIS reporting in a high-volume banking environment. Analyzed customer credit profiles, spending behavior, and account history to recommend appropriate resolutions, building hands-on exposure to customer segmentation, behavioral data, and financial analytics. Coordinated with backend operations, fraud detection, and collections teams using structured case data, developing cross-functional reporting and data communication skills critical for analyst roles. Maintained 95%+ query resolution accuracy across credit card portfolios, demonstrating the data accuracy, attention to detail, and reporting discipline essential in Data Analyst and MIS roles.
Education
M.B.A. — Human Resources & Information Technology - Astral Institute of Science and Technology
2020 - 2022 · Afghanistan
B.E. — Computer Science Engineering - Astral Institute of Science and Technology
2015 - 2019 · Afghanistan
Certifications
SQL (Basic) Certification
Hacker Rank · 2026
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Skills (31)
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