About
To secure a challenging role in IT where I can apply my skills to contribute to organizational success and enhance my knowledge.
Skills & Expertise (23)
Work Experience
Technical Operations Support
Hinduja Global Solutions (HGS)
Apr 2025 - Present
Diagnosed and resolved network configuration issues involving Static IP, DHCP, IP Passthrough, and Bridge Mode. Performed structured root-cause analysis across technical support workflows, resolving incidents within SLA timelines. Operated across multiple enterprise platforms for service verification and issue resolution. Managed end-to-end ticket lifecycle including documentation, escalation, and cross-team coordination.
Intern
Pantech e-Learning Pvt Ltd
Jul 2024 - Oct 2024
Developed and delivered Python-based tasks and mini-projects under direct mentorship. Collaborated with the team lead to plan, execute, and report on assigned technical tasks. Explored and applied emerging Python tools and libraries relevant to AI/ML and web development.
Education
Master of Computer Application - Community Institute of Management Studies
2022 - 2024 · Afghanistan
Bachelor of Science (Computer Science) - Veerashaiva College
2019 - 2022 · Afghanistan
Certifications
Cloud Consulting Training
AISECT SKP-BENGALURU, Redington Foundation · 2023
Python AI/ML Certification
Hardware Technology Group · 2023
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Skills (23)
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