Cherukuri Prasanna Lakshmi

ServiceNow Developer

Andhra Pradesh 0+ yrs exp 81 · Excellent

About

ServiceNow Developer with 5 months of hands-on internship experience at Sotiotech, a ServiceNow Partner, and 2+ years of academic and project experience in ServiceNow Administration, Application Development, ITSM, Service Catalog, Service Portal, workflow automation, integrations, testing, deployment support, and documentation. Experienced in configuring ServiceNow applications using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Catalog Items, Record Producers, Service Portal pages, widgets, GlideRecord, ACLs, Reports, Dashboards, Import Sets, Transform Maps, and Update Sets. Hands-on experience with Incident, Problem, Change, Request, Knowledge, REST/SOAP APIs, JSON/XML payloads, Postman testing, Agile/Scrum delivery, UAT support, defect fixing, troubleshooting, release validation, and technical documentation. CSA and CAD certified with understanding of ITIL basics, CMDB concepts, HRSD fundamentals, ITOM fundamentals, IRM fundamentals, CSDM awareness, and ServiceNow best practices.

Skills & Expertise (46)

SDLC Intermediate

5.5/10

0.5

Years Exp

Variables Intermediate

5.5/10

0.5

Years Exp

REST APIs Intermediate

5.5/10

0.5

Years Exp

SOAP APIs Intermediate

5.5/10

0.5

Years Exp

JSON Intermediate

5.5/10

0.5

Years Exp

XML Intermediate

5.5/10

0.5

Years Exp

Web Services Intermediate

5.5/10

0.5

Years Exp

Postman Intermediate

5.5/10

0.5

Years Exp

data mapping Intermediate

5.5/10

0.5

Years Exp

Data Quality Intermediate

5.5/10

0.5

Years Exp

Agile Intermediate

5.5/10

0.5

Years Exp

Scrum Intermediate

5.5/10

0.5

Years Exp

Record Producers Intermediate

5.5/10

0.5

Years Exp

JavaScript Intermediate

5.5/10

0.5

Years Exp

Java Intermediate

5.5/10

0.5

Years Exp

SQL Intermediate

5.5/10

0.5

Years Exp

HTML5 Intermediate

5.5/10

0.5

Years Exp

CSS3 Intermediate

5.5/10

0.5

Years Exp

Git Intermediate

5.5/10

0.5

Years Exp

GitHub Intermediate

5.5/10

0.5

Years Exp

ServiceNow Studio Intermediate

5.5/10

0.5

Years Exp

Testing Intermediate

5.5/10

0.5

Years Exp

Documentation Intermediate

5.5/10

0.5

Years Exp

Workflow Intermediate

5.5/10

0.5

Years Exp

Service Catalog Intermediate

5.5/10

0.5

Years Exp

HRSD Intermediate

5.5/10

0.5

Years Exp

ACLs Intermediate

5.5/10

0.5

Years Exp

Notifications Intermediate

5.5/10

0.5

Years Exp

Scheduled Jobs Intermediate

5.5/10

0.5

Years Exp

Update Sets Intermediate

5.5/10

0.5

Years Exp

Business Rules Intermediate

5.5/10

0.5

Years Exp

Client Scripts Intermediate

5.5/10

0.5

Years Exp

UI Policies Intermediate

5.5/10

0.5

Years Exp

UI Actions Intermediate

5.5/10

0.5

Years Exp

Script Includes Intermediate

5.5/10

0.5

Years Exp

GlideRecord Intermediate

5.5/10

0.5

Years Exp

Flow Designer Intermediate

5.5/10

0.5

Years Exp

ITSM Intermediate

5.5/10

0.5

Years Exp

Dashboards Reports Lists Forms Tables Roles Request Problem

Work Experience

ServiceNow Developer Intern

Sotiotech

Feb 2026 - Jun 2026

Developed and customized ServiceNow applications across ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB. Performed administration activities involving users, roles, groups, ACL configuration, tables, forms, lists, reports, dashboards, notifications, Update Sets, Import Sets, and Transform Maps. Built Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Data Policies, Catalog Client Scripts, Catalog UI Policies, and Flow Designer workflows. Created Catalog Items, Record Producers, Order Guides, variables, approval workflows, task assignments, notifications, and request fulfillment flows. Customized Service Portal pages and reusable widgets using HTML5, CSS3, JavaScript, Server Scripts, Client Controllers, and GlideRecord to enhance the self-service experience. Assisted in REST/SOAP API integration testing using JSON, XML, Postman, Import Sets, Transform Maps, data mapping, request validation, and troubleshooting. Supported unit testing, UAT validation, defect fixing, release validation, deployment support, troubleshooting, technical documentation, and post-release support. Collaborated with cross-functional teams during Agile/Scrum ceremonies, requirement discussions, testing, enhancement reviews, and technical documentation.