Chetan mallela

Entry-level Java Developer

Hyderabad, Telangana 0+ yrs exp 85 · Excellent

About

Entry-level Java Developer with a strong foundation in Core Java, object-oriented programming, and database-driven application development, sharpened through a final-year B.Tech project involving JDBC, MySQL, and structured backend design. Independently built and debugged a multi-module web application, applying structured problem-solving to maintain data consistency across concurrent operations. Also completed a 3-month ServiceNow System Administrator virtual internship, gaining practical exposure to incident management and IT service operations, and brings genuine interest in growing into IT support roles alongside core Java development.

Skills & Expertise (16)

ServiceNow Intermediate

6.0/10

Java Intermediate

5.5/10

Object-Oriented Programming Intermediate

5.0/10

SQL Intermediate

5.0/10

Git Intermediate

5.0/10

GitHub Intermediate

5.0/10

Eclipse Intermediate

5.0/10

VS Code Intermediate

5.0/10

MS Excel Intermediate

5.0/10

Incident Management Intermediate

5.0/10

Problem Management Intermediate

5.0/10

Change Management Intermediate

5.0/10

Service Catalog Intermediate

5.0/10

MySql Beginner

4.5/10

JDBC Beginner

4.0/10

Java Servlets Beginner

3.5/10

Work Experience

ServiceNow System Administrator – Virtual Internship

SmartBridge

Feb 2026 - Apr 2026

Practiced end-to-end incident management on the ServiceNow platform — creating, categorizing, assigning, and closing tickets while applying core ITIL concepts across incident, problem, and change management workflows. Gained hands-on exposure to user and group administration, configuring user profiles, role assignments, and group-based access controls within ServiceNow. Monitored SLA timers and escalation queues during simulated ITSM scenarios, and navigated the Service Catalog to understand how service requests are raised, tracked, and fulfilled. Updated CMDB configuration item (CI) records, created basic incident reports using ServiceNow dashboards, and contributed sample knowledge base articles documenting common troubleshooting steps.