About
Results-driven Data Analyst with experience in data cleaning, transformation, and visualization to support business decision-making. Skilled in SQL, Power BI, Tableau, Excel, and statistical analysis. Adept at identifying trends, preparing reports, and presenting actionable insights. Strong background in customer service and problem-solving with proven ability to handle both data-driven and client-facing roles.
Skills & Expertise (19)
Work Experience
Data Analyst
Infovista Software (India) Pvt. Ltd.
Mar 2023 - Present
Designed 10+ interactive dashboards using Power BI and tableau improving reporting efficiency by 30%. Collected and integrated data from multiple internal and external sources. Assisted in designing scalable data architecture for organizational needs. Applied statistical and graphical tools to generate insights and support decision-making.
Customer Service Executive
Unknown
Feb 2021 - Feb 2023
Resolved 50+ customer queries daily with 95% satisfaction rate. Collaborated with technical teams to resolve complex issues. Escalated unresolved cases to appropriate departments, ensuring timely closure. Maintained customer satisfaction and retention by delivering effective solutions.
Education
Bachelor of Technology in Mechanical Engineering - Andhra University
2016 - 2020 · Afghanistan
Certifications
Data Visualisation: Empowering Business with Effective Insights
Tata Group (Forage) · 2025
Data Analytics Job Simulation
Deloitte Australia (Forage) · 2025
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Relocation
Open to Relocation
Skills (19)
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