Shivashish Das

Data Analyst

Gurugram, India 0+ yrs exp 81 · Excellent

About

Data Analyst skilled in SQL, Python, and Power BI with experience in data cleaning, EDA, and dashboard development. Proven ability to analyze large datasets, identify trends, and deliver actionable business insights. Strong foundation in statistics and KPI analysis, seeking to leverage analytical expertise to drive product and business decisions at scale.

Skills & Expertise (23)

SQL Advanced

8.0/10

Years Exp

Microsoft Excel Advanced

8.0/10

Years Exp

Pandas Intermediate

7.5/10

Years Exp

Python Intermediate

7.5/10

Years Exp

Joins Intermediate

7.5/10

Years Exp

NumPy Intermediate

7.0/10

Years Exp

Data Cleaning Intermediate

7.0/10

Years Exp

Aggregations Intermediate

7.0/10

Years Exp

Pivot Tables Intermediate

7.0/10

Years Exp

Data Visualization Intermediate

7.0/10

Years Exp

KPI Analysis Intermediate

6.5/10

Years Exp

Business Intelligence Intermediate

6.5/10

Years Exp

VLOOKUP Intermediate

6.5/10

Years Exp

Dashboard Development Intermediate

6.5/10

Years Exp

Power BI Intermediate

6.5/10

Years Exp

CTEs Intermediate

6.5/10

Years Exp

Matplotlib Intermediate

6.5/10

Years Exp

Tableau Intermediate

6.0/10

Years Exp

Window Functions Intermediate

6.0/10

Years Exp

ETL Intermediate

6.0/10

Years Exp

Seaborn Intermediate

6.0/10

Years Exp

Exploratory data analysis EDA

Work Experience

Customer Operations Analyst

FIS Global Business Solutions

Jul 2025 - Nov 2025

Analyzed large-scale customer banking and transaction datasets to identify behavioral trends, service failure patterns, and recurring pain points, enabling data-driven process improvements. Collaborated with cross-functional teams and tracked KPIs like CSAT, First Response Time, Resolution Time to improve customer experience and productivity.