About
Detail-oriented and analytical Data Analyst with hands-on training from the Coding Ninjas Data Analytics Bootcamp and 6+ years of experience in technical/customer support. Skilled in Excel, Power BI, MySQL, and Python with strengths in cleaning, visualization, and insight generation. Adept at using data to solve problems, streamline operations, and influence decision-making. Eager to bring analytical expertise to a data-driven role that delivers measurable business value.
Skills & Expertise (23)
Work Experience
Sr. Technical Support Advisor
Concentrix India Pvt. Ltd.
May 2023 - Present
Achieved a 70% reduction in first-response time by optimizing support workflows. Resolved 85% of technical issues on first contact, improving customer satisfaction. Partnered with internal teams to reduce repeat customer queries by 40%. Developed documentation templates that boosted resolution speed by 60%.
Customer Support Executive / Collections Advisor
Smartcoin Pvt. Ltd.
Nov 2021 - May 2023
Maintained a 75% resolution rate within SLA timelines using effective communication. Improved repayment recovery by 50% through data-backed outreach strategy. Increased customer retention by 30% through empathetic and effective handling.
Customer Support Executive
M.G. Electronics
Jul 2017 - Jan 2020
Achieved 90% first-call resolution for technical product issues. Provided monthly service reports that reduced customer service delays by 45%.
Customer Support Agent
EICS Technology Pvt. Ltd.
Nov 2016 - Jun 2017
Handled 50+ customer calls/day with 95% accuracy in ticketing and issue logs. Lowered escalations by 35% through quick and correct troubleshooting.
Education
Data Analytics Bootcamp - Coding Ninjas
- · Afghanistan
Bachelor of Arts - Netaji Subhash Open University
- · Afghanistan
Certifications
Advanced SQL Certificate
HackerRank · 2025
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Skills (23)
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