About
Results-driven Data Analyst with over 4 years of experience in customer operations, sales, and data-driven decision-making. Proficient in Advanced Excel, Power BI, SQL, and Python, with a strong track record of analyzing complex datasets and delivering actionable business insights. Certified in Data Analytics from Hero Vired, with expertise in business intelligence, data cleaning, and process optimization. Committed to leveraging analytical skills to drive strategic initiatives and organizational growth in the data science and analytics domain.
Skills & Expertise (10)
Work Experience
Customer Operations Executive
Lenskart Pvt Ltd
Apr 2024 - Present
Managed post-sales processes to ensure seamless workflow and high customer satisfaction. Collaborated with cross-functional teams to streamline service workflows and reduce response times by identifying and addressing bottlenecks. Resolved customer queries via email and phone, maintaining high service standards and timely issue resolution.
Customer Service Executive
Lenskart Pvt Ltd
Jan 2022 - Feb 2023
Handled complex customer situations with professionalism, ensuring positive customer experiences. Conducted outbound calls to follow up on customer queries and provided timely resolutions. Led a pilot initiative to strengthen customer relationships across outlets nationwide.
Senior Sales Executive
Vivo India Pvt Ltd
Jun 2017 - Jul 2019
Built and maintained relationships with key decision-makers to maximize sales opportunities. Mentored junior team members on best practices to enhance team performance. Deployed to various states for one year to gain comprehensive business knowledge from the ground up. Managed distributor relations across 22 states, ensuring effective communication and collaboration.
Education
Bachelor of Business Administration (BBA) - JIMS, Rohini
2014 - 2017 · Afghanistan
Class XII (CBSE) - Arunodaya Public School
2013 - 2014 · Afghanistan
Certifications
Certificate Program in Data Analytics
Hero Vired · 2026
Certification of Skills Course at the Impact Upper Intermediate
British Council · 2014
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Skills (10)
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