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Dharun M

Dharun M

Infrastructure Engineer

Chennai, India
72
Profile Score

About

Strive to be a best engineer in the field by continuously enhancing my technical skills. To get aligned with the company's mission and vision, and to support its growth. Be a constant learner and assist the Tech community.

Skills & Expertise (7)

Active Directory Management Intermediate
7.0/10
2
Years Exp
Ticketing Systems (JIRA) Intermediate
6.8/10
2
Years Exp
Printer configuration MFA and Recovery Solutions Operating System and Application Installation System Monitoring and Performance Optimization Hardware Troubleshooting

Work Experience

Infrastructure Engineer - Service Desk

GAVS Technologies

Jan 2024 - Present

Provided first-level support for over 5,000 plus users, effectively resolving technical issues related to hardware, software, and network infrastructure. Maintained detailed documentation of support interactions and resolutions in the ticketing system (Jira), ensuring accurate tracking and reporting. Managed user accounts and permissions within Active Directory, including creation, modification, and deletion of accounts, ensuring compliance with company security policies. Documented processes and procedures related to Active Directory management and applications, contributing to the knowledge base for future reference. Assisted in the implementation of IT projects, including upgrades and migrations, ensuring minimal disruption to services.

Import Operations

Phoenix Logistics

Feb 2022 - Feb 2023

Responded to customs, and internal requests and notices about classification, duty rates, and documentation requirements to support import regulations. Served as an expert point-of-contact for internal and external questions and issues dealing with import operations to drive consistent communication. Created and transmitted accurate documentation to governmental agencies for import activities. Assisted the compliance department in performing internal audits of processes and systems to facilitate the importation of products. Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.

Education

Bachelor of Science in IT & Logistics - Indian Institute of Logistics

2018 - 2021 · Afghanistan

SSLC - Sri Venkateshwara Matric Higher Secondary School

- 2016 · Afghanistan

HSC - Sethu Bhaskara Matric Higher Secondary School

- 2018 · Afghanistan

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 12/20
🎓 Education 10/10
⏱️ Experience 5/15
💰 Rate 0/5
🏆 Certs 0/5
Verified 5/5
Total Score 72/100

Profile Overview

Member sinceMar 2026

Availability Details

Visa Status

Citizen

Relocation

Open to Relocation

Skills (7)

Active Directory Management Ticketing Systems (JIRA) Printer configuration MFA and Recovery Solutions Operating System and Application Installation System Monitoring and Performance Optimization Hardware Troubleshooting