About
Strive to be a best engineer in the field by continuously enhancing my technical skills. To get aligned with the company's mission and vision, and to support its growth. Be a constant learner and assist the Tech community.
Skills & Expertise (7)
Work Experience
Infrastructure Engineer - Service Desk
GAVS Technologies
Jan 2024 - Present
Provided first-level support for over 5,000 plus users, effectively resolving technical issues related to hardware, software, and network infrastructure. Maintained detailed documentation of support interactions and resolutions in the ticketing system (Jira), ensuring accurate tracking and reporting. Managed user accounts and permissions within Active Directory, including creation, modification, and deletion of accounts, ensuring compliance with company security policies. Documented processes and procedures related to Active Directory management and applications, contributing to the knowledge base for future reference. Assisted in the implementation of IT projects, including upgrades and migrations, ensuring minimal disruption to services.
Import Operations
Phoenix Logistics
Feb 2022 - Feb 2023
Responded to customs, and internal requests and notices about classification, duty rates, and documentation requirements to support import regulations. Served as an expert point-of-contact for internal and external questions and issues dealing with import operations to drive consistent communication. Created and transmitted accurate documentation to governmental agencies for import activities. Assisted the compliance department in performing internal audits of processes and systems to facilitate the importation of products. Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Education
Bachelor of Science in IT & Logistics - Indian Institute of Logistics
2018 - 2021 · Afghanistan
SSLC - Sri Venkateshwara Matric Higher Secondary School
- 2016 · Afghanistan
HSC - Sethu Bhaskara Matric Higher Secondary School
- 2018 · Afghanistan
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Citizen
Relocation
Open to Relocation
