Divyanshi Naidu

Junior Data Analyst

Shambhu Nagar, Nagpur (MH) 3+ yrs exp 66 · Good

About

Aspiring Data Analyst with 3 years of professional experience in IT Service Desk and Technical Support, complemented by hands-on expertise in Advanced Excel, SQL, Power BI and Tableau. Seeking to leverage strong analytical thinking, data interpretation, problem-solving and business process understanding to transform complex datasets into actionable insights, meaningful dashboards and data-driven recommendations. Eager to contribute to a high-performing organization by supporting business intelligence initiatives, improving reporting efficiency, identifying trends and patterns, and enabling informed strategic decision-making while continuously developing advanced analytics capabilities.

Skills & Expertise

No skills listed yet

Work Experience

Service Desk | IT Support

SK Enterprises

Jan 2022 - Jan 2025

Managed and resolved technical support requests while maintaining accurate service records and operational information. Analyzed support requests and recurring issues to identify patterns and improve issue-resolution processes. Maintained and updated structured records containing ticket, user, issue and resolution information. Prepared operational reports and maintained data accuracy for management and internal reporting purposes. Performed data validation and ensured consistency across service records and documentation. Used logical and analytical problem-solving techniques to investigate issues, identify root causes and provide appropriate resolutions. Prioritized multiple requests based on urgency, business impact and service-level requirements. Maintained detailed documentation of incidents, troubleshooting steps and resolutions. Coordinated with internal teams to ensure timely resolution of technical issues. Monitored recurring incidents and identified opportunities for process improvement. Demonstrated strong attention to detail while handling large volumes of operational information. Communicated technical information clearly to users and internal stakeholders.