About
Cloud Operations and DevOps Engineer with hands-on experience supporting AWS-based production environments, infrastructure automation, Kubernetes platforms, and enterprise cloud operations. Experienced in Terraform, GitHub Actions, observability, Linux and Windows administration, incident troubleshooting, and secure cloud changes across networking, IAM, and container platforms. Working knowledge of Azure and GCP for core infrastructure, identity, networking, monitoring, and backup support. Familiar with compliance-aligned cloud operations, audit-readiness support, CIS benchmark awareness, ISO 27001-oriented practices, governance controls, logging, access reviews, and baseline configuration validation.
Skills & Expertise (46)
Work Experience
Lead Cloud Operations
Startek
Jul 2024 - Mar 2026
Manage AWS cloud operations for production workloads, supporting infrastructure availability, network connectivity, environment stability, and day-to-day operational support for enterprise applications. Build and maintain Terraform-based infrastructure deployments and GitHub Actions pipelines to improve provisioning consistency, reduce manual effort, and enable repeatable cloud changes across environments. Administer containerized workloads on Amazon EKS, including deployment support, ingress configuration, node scaling, rollout validation, and platform troubleshooting for application teams. Support secure and compliance-aligned cloud operations by managing IAM roles, Security Groups, NACLs, firewall rules, tagging checks, backup validation, and baseline reviews aligned with least-privilege and internal governance requirements. Contribute to multi-cloud operational support with working exposure to Azure and GCP environments, including basic resource validation, monitoring checks, access review coordination, and incident triage with platform teams. Monitor infrastructure and application health using CloudWatch, Prometheus, Grafana, and VPC Flow Logs to identify issues quickly, improve operational visibility, and support timely incident resolution. Troubleshoot Linux and Windows cloud-hosted servers for service availability, access issues, deployment validation, patch-related checks, and general operational health. Collaborate with development, infrastructure, and support teams to resolve production incidents, support releases, maintain runbooks, and sustain reliable cloud environments.
Cloud Systems Engineer
Cognizant Technology Solutions
Dec 2022 - Jan 2024
Supported AWS and Azure environments by provisioning, monitoring, and troubleshooting core cloud resources used by internal teams and business applications. Assisted with Docker-based containerization of workloads to improve deployment consistency across development and staging environments. Managed secure connectivity components including Site-to-Site VPNs and VPC peering to enable reliable communication between internal cloud resources and external vendor environments. Automated routine maintenance activities using Python and AWS Lambda for backup validation, snapshot handling, AMI creation, and operational support tasks. Supported governance-focused operational checks by validating backup activities, service configurations, access-related requests, and environment readiness to help teams meet internal support and audit expectations. Handled incidents and service requests through ServiceNow, documented SOPs and runbooks, and supported issue resolution in line with structured support processes. Provided support for Linux and Windows environments, including access checks, server health validation, configuration review, and troubleshooting of day-to-day operational issues.
Education
Master of Computer Science - Modern College of Engineering
- 2025 · Afghanistan
Bachelor in Computer Science - Modern College of Engineering
- 2022 · Afghanistan
Certifications
Microsoft AZ-900: Azure Fundamentals
· 2025
AWS Certified Cloud Practitioner
· 2023
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Skills (46)
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