About
Entry-level cybersecurity enthusiast with knowledge in cybersecurity with training in Vulnerability Assessment and Penetration Testing (VAPT). Familiar with security concepts such as OWASP Top 10, common attack vectors, and basic incident response. Proficient in beginner-level tools like Nmap, Burp Suite, and Wireshark. Currently working as a Customer Relationship Senior Executive in a leading MNC, developing strong problem-solving, communication, and client-handling skills. Eager to transition into a cybersecurity role and apply both technical knowledge and professional experience to strengthen organizational security.
Skills & Expertise (14)
Work Experience
Trainee
Ehackify Cybersecurity Research & Training
Sep 2022 - Aug 2023
Completed hands-on training in Vulnerability Assessment and Penetration Testing (VAPT) with focus on web, network, and application security. Worked with tools such as Nmap, Burp Suite, Wireshark, and Metasploit (beginner level) to identify and analyze security vulnerabilities. Gained foundational knowledge of cybersecurity concepts, including OWASP Top 10, common attack vectors, and basic incident response.
Customer Support Executive
South Indian Bank
Oct 2024 - Mar 2025
Assist customers with issues related to credit and debit cards, including transaction disputes, failed payments, and card activations. Coordinate with internal teams to resolve technical and account-related issues efficiently. Support customers with issues related to digital banking platforms (mobile apps, internet banking, ATMs, POS machines) and escalate technical glitches when required.
Senior Executive
Hexaware Technologies
Mar 2025 - Present
Provide end-to-end customer support through phone, email, and chat, ensuring prompt resolution of issues and inquiries. Analyze customer concerns, identify recurring issues, and escalate cases to the appropriate departments for resolution. Collaborate with cross-functional teams to streamline processes, reduce response time, and improve service delivery.
Education
B.Sc Electronics - ST THOMAS COLLEGE, THRISSUR
2019 - 2022 · Afghanistan
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