About
Data Analyst proficient in Python, SQL, and Power BI for data analysis and visualization. Skilled in transforming complex datasets into actionable insights through advanced analytics and interactive dashboards. Seeking to leverage technical expertise and analytical problem-solving abilities to drive data-informed decisions in a dynamic business environment.
Skills & Expertise (8)
Work Experience
Tech Support Representative
Lenovo
Apr 2025 - Aug 2025
Resolved 200+ support tickets per month for Lenovo systems, diagnosing and resolving hardware, software, OS, and driver issues with 90%+ customer satisfaction rating. Investigated front-end problems using Lenovo Rescue tools, maintaining 90%+ CSAT while ensuring smooth client support operations. Managed 100+ Work Orders monthly in Microsoft Dynamics 365 (MSD Live), maintaining clear notes and knowledge articles for efficient case resolution. Collaborated with cross-functional teams to prioritize 200+ monthly tickets, improving processes and maintaining 90%+ customer satisfaction rating.
Education
Bachelor of Engineering in Electronics and Communication - AMC Engineering College
- 2024 · Afghanistan
PCME - St Josephs Pre-University College
- 2020 · Afghanistan
All subjects - Manav Sthali School
- 2018 · Afghanistan
Certifications
No certifications added yet
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Availability Details
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Citizen
Relocation
Depends on Offer
Skills (8)
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