Franklin R
Cybersecurity Professional
About
I am a highly skilled cybersecurity professional with a strong background in incident response, threat intelligence, and digital forensics. I am passionate about staying updated with the latest security trends and technologies. I am seeking new challenges and opportunities to further develop my skills and contribute to the field of cybersecurity.
Skills & Expertise (15)
Work Experience
IT Helpdesk Specialist
TwinDisc Power Transmission Pvt Ltd
Mar-2024 - Mar-2025
Monitored Service Desk queues to ensure timely resolution of incidents and service requests, handled escalations, and tracked request trends to generate reports and anticipate potential issues proactively.
IT Helpdesk Operation
Evoqua Water Technologies
Jul-2022 - Jan-2024
Delivered global technical support across enterprise tools, resolving hardware/software/network issues and managing user access via ServiceNow while ensuring SLA compliance and accurate incident categorization.
Education
M.Sc in Cyber Forensic and Information Security
Present - 2023 · India
B.Sc in Computer Science
2017 - 2020 · India
Certifications
Certified Ethical Hacker (CEH) V11
EC-Council · 2025
Expected completion in 2025
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Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
No Visa
Relocation
Open to Relocation
