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Gareth
Service Desk Analyst
Lucknow, Uttar Pradesh 1+ yrs exp 66 · Good
About
No bio added yet
Skills & Expertise (8)
Microsoft Office Intermediate
7.0/10
1.5
Years Exp
Remote Troubleshooting Intermediate
6.5/10
1.5
Years Exp
Incident Management Intermediate
6.5/10
1.5
Years Exp
ServiceNow Intermediate
6.5/10
1.5
Years Exp
HTML Intermediate
5.0/10
1.5
Years Exp
Photoshop Intermediate
5.0/10
1.5
Years Exp
Python Beginner
4.5/10
1.5
Years Exp
Java Beginner
4.0/10
1.5
Years Exp
Work Experience
Service Desk Analyst
HCLTech
Dec 2022 - May 2024
Provide Tier 1 and Tier 2 technical support to company employees via email, phone and remote sessions. Identify and troubleshoot hardware, software and network issues, ensuring quick resolution. Recording incidents and ticket management using ServiceNow.
Education
Bachelor of Computer Applications (BCA) - Waljat College of Applied Sciences (WCAS)
2017 - 2020 · Afghanistan
Certifications
No certifications added yet
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Profile Score Breakdown
📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 0/10
🛠️ Skills 13/20
🎓 Education 10/10
⏱️ Experience 8/15
💰 Rate 0/5
🏆 Certs 0/5
✅ Verified 5/5
Total Score 66/100
Profile Overview
Member sinceJul 2026
Availability Details
Visa Status
Citizen
Relocation
Depends on Offer
Skills (8)
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