About
System Support Engineer with hands-on experience in IT infrastructure management, network administration, and cybersecurity monitoring across enterprise environments supporting 200+ endpoints. Skilled in LAN/WAN networking, VLAN configuration, DNS/DHCP management, endpoint protection, and incident troubleshooting. Strong foundation in CCNA networking concepts, cloud fundamentals (GCP), and automation using Python. Seeking opportunities in Network Engineering, Cybersecurity, SOC Analyst, or Cloud Infrastructure roles.
Skills & Expertise (35)
Work Experience
System Support Engineer
CMS IT Services
12-2024 - Present
Administered IT infrastructure supporting over 200 endpoints, ensuring security compliance and high system availability. Monitored and analyzed system logs to detect and respond to security anomalies in real time. Configured and managed VLANs, DNS, and DHCP settings to optimize secure access and reduce downtime. Conducted network performance monitoring and troubleshooting to minimize latency and enhance connectivity. Documented technical procedures and incident resolutions to support knowledge sharing and process improvement. Implemented endpoint protection and policy enforcement measures, cutting malware incidents by 25%. Collaborated with IT and cybersecurity teams to evaluate SaaS and cloud tools, improving overall security visibility.
Web Development Intern
Techno Hacks
10-2023 - 12-2023
Developed a secure web-based tech blogging platform using HTML, CSS, JavaScript, and PHP. Implemented secure coding practices, mitigating common web vulnerabilities such as SQL injection and XSS. Assisted in integrating authentication workflows aligned with enterprise security policies.
Education
B. Tech – Information Technology
2021 - 2024 · India
Diploma – Electronic Engineering
2018 - 2021 · India
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Visa Status
No Visa
Relocation
Open to Relocation
