About
Data Analyst with 2+ years of experience in banking and fintech domains, skilled in SQL, Python, and Power BI. Experienced in analyzing large datasets, building interactive dashboards, and delivering actionable insights to support data-driven decision-making. Strong expertise in credit card analytics, transaction analysis, and risk assessment. Proficient in data cleaning, visualization, and cross-functional collaboration to improve business performance and operational efficiency. Strong problem-solving abilities with a focus on improving system efficiency, data accuracy, and operational performance.
Skills & Expertise (16)
Work Experience
Product Support Analyst
OneCard
Nov 2024 - Present
Examines customer and transaction data using SQL to identify trends in credit usage and repayment behavior. Built interactive dashboards in Power BI to track KPIs, customer segments, and financial performance. Processes and cleans large datasets to improve reporting accuracy and decision-making. Monitor credit card operations, resolve customer or system issues, and analyze data (using tools like SQL, Excel, Power BI). Identify problems, track usage patterns, and help the business make better decisions related to customer experience, risk, and performance. Handled and resolved escalations from banking partners and regulatory authorities (RBI) promptly. Designed and implemented repayment and settlement plans to improve recovery rates and reduce delinquency. Ensured data accuracy, validation, and consistency while sharing customer datasets with banking partners. Worked together with cross-functional teams to resolve customer issues and streamline escalation processes. Generated reports and insights on customer repayment behavior and account performance. Assisted compliance requirements by aligning processes with RBI guidelines and banking standards.
R&D Project Engineer
Span pumps Pvt Ltd
Apr 2024 - Nov 2024
Managed Remote Monitoring Systems (RMS) for real-time equipment tracking and performance analysis. Monitored and investigated operational data from government cloud platforms. Led project implementation across Maharashtra, ensuring smooth deployment and system reliability. Worked with VFD systems and communication networks to optimize performance. Fine-tuned system efficiency through data-driven monitoring and reporting. Cooperated with field engineers and technical teams to ensure seamless system integration and uptime. Maintained and documented system performance reports, dashboards, and operational logs for stakeholders.
Operations Network Engineer Intern
Vodafone Idea Limited
Jan 2024 - Apr 2024
Assisted in managing Change Request (CR) processes for telecom network systems. Gained hands-on experience with MMU, NPU, and LTU hardware components. Aided system maintenance and troubleshooting in a live network environment. Improved understanding of network architecture and operational workflows. Coordinated with cross-functional teams to ensure smooth execution of network changes and minimal downtime. Documented CR activities, system updates, and troubleshooting steps for audit and knowledge sharing. Upgraded a strong understanding of network architecture and operational workflows.
Education
B.Tech in Electronics and Communication Engineering - Bharati Vidyapeeth Deemed University College Of Engineering, Pune
2020 - 2024 · Afghanistan
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Skills (16)
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