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Work Experience
Sales Operations Executive
SynerSoft Technologies
Sep 2025 - Present
Sales Operations Executive with 1.8 years of experience in MIS reporting, CRM management, and lead lifecycle analysis. Skilled in Excel, SQL, and Power BI for data analysis, dashboard creation, and KPI tracking. Experienced in supporting sales teams through pipeline tracking, conversion analysis, and process coordination to improve reporting accuracy and business performance. Examined business data and generated MIS reports to track lead pipelines, KPIs, and performance metrics. Built and maintained CRM dashboards to improve data accuracy and reporting efficiency. Collaborated with stakeholders to identify process gaps and streamline workflows. Conducted data analysis to identify trends and support business decision-making, improving reporting effectiveness. Improved communication between business teams, reducing operational bottlenecks.
Business Development Executive
Knowlathon Services Pvt. Ltd.
Jul 2024 - Jun 2025
Managed end-to-end sales lifecycle for 100+ leads, performing CRM funnel analysis that improved conversion visibility by 15%. Prepared weekly MIS reports using Excel (VLOOKUP, Pivot Tables) to track performance and identify growth opportunities for the sales team. Collaborated with clients to gather data requirements and recommended technical solutions, ensuring 100% accuracy in pipeline tracking.
Education
Bachelor of Computer Applications (BCA) - SNDT University
2021 - 2024 · Afghanistan
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