About
Results-driven AI-Powered Business Analyst with 16+ years of progressive experience in banking operations, customer relationship management, and branch leadership. Demonstrates a strong foundation in business process analysis, requirements gathering, stakeholder communication, and data-driven decision-making. Completed a Master's Program in AI-Powered Business Analysis from Simplilearn in collaboration with IBM, gaining hands-on experience in advanced analytics, AI tools, and business intelligence platforms. Adept at translating complex operational challenges into structured analytical frameworks and delivering actionable insights to drive organizational efficiency.
Skills & Expertise (21)
Work Experience
Branch Manager
ESAF Bank
May 2020 - May 2024
Directed business requirements analysis to identify growth opportunities across CASA, term deposits, and third-party product portfolios, translating findings into actionable team strategies. Conducted stakeholder communication and performance-tracking sessions to align team objectives with organizational targets, fostering accountability and continuous improvement. Analyzed customer and operational issues to identify root causes, define resolution requirements, and implement process improvements that enhanced service quality. Monitored daily branch operations data to ensure compliance, workflow efficiency, and timely service delivery through structured reporting practices.
Branch Manager
ICICI Bank
Feb 2019 - Jun 2019
Led a team of 10 professionals, applying performance analysis and goal-alignment frameworks to drive branch productivity and operational excellence. Gathered and assessed stakeholder requirements from customers and internal teams, facilitating process-streamlining initiatives to improve branch efficiency. Resolved escalated issues by conducting structured root-cause analysis, identifying process gaps, and implementing corrective measures to enhance satisfaction.
Senior Manager – Branch Operations
Axis Bank
Aug 2008 - Jan 2019
Managed end-to-end branch operations over 10+ years, overseeing 7–8 front desk staff and ensuring seamless service delivery through structured workflow management. Identified operational inefficiencies and led process-optimization initiatives, translating business needs into improved workflows and service protocols. Served as the primary point of contact for stakeholder coordination and customer issue resolution, facilitating clear cross-departmental communication. Guided team members through performance goal-setting and reviews, aligning individual contributions with branch-level operational targets.
Education
Executive MBA – Marketing - ITM Navi Mumbai
2011 - 2013 · Afghanistan
Bachelor of Commerce (B.Com) - University of Mumbai
2004 - 2007 · Afghanistan
Certifications
Masters Program – AI-Powered Business Analyst
Simplilearn in collaboration with IBM · 2026
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Skills (21)
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