About
Dynamic and results-oriented professional with 3+ years of progressive experience in business operations, client relationship management, stakeholder engagement, and service delivery across co-working and workspace consulting environments. Completed a Master's Program in AI-Powered Business Analysis from Simplilearn in collaboration with IBM, gaining hands-on experience in requirements gathering, data-driven decision-making, business process analysis, and AI-assisted reporting tools. Adept at translating business needs into actionable insights, managing cross-functional coordination, and delivering exceptional stakeholder experiences. Committed to leveraging analytical capabilities and domain knowledge to drive process improvement and support strategic business objectives.
Skills & Expertise (21)
Work Experience
Executive – Experience & Community
CoWrks India Private Limited
Jan 2024 - Present
Delivered a premium member experience by upholding brand standards, ensuring operational excellence, and driving community engagement across the center, directly supporting retention and satisfaction objectives. Conducted daily center audits and walkthroughs using the Nucleus checklist to proactively identify operational gaps, documenting and communicating maintenance requirements to relevant teams for timely resolution. Led weekly training sessions for the Facility Management Services (FMS) team, ensuring alignment with operational SOPs and maintaining consistent service quality standards across all functions. Acted as the primary stakeholder contact for member concerns, maintaining a First Response Time of under 10 minutes and coordinating cross-functional teams to ensure service request closure within SLA. Curated and executed monthly event calendars including budgeting, vendor coordination, lead generation activities, and conversion tracking for Instant Office Solutions (IOS), managing pipeline reviews and targeted campaigns.
Business Setup Consultant / Workspace Specialist
BISDESK
Jan 2023 - Oct 2023
Gathered and analyzed client business requirements by conducting discovery calls to understand operational needs, goals, and preferred workspace solutions, translating inputs into actionable proposals. Coordinated with internal teams and external operators across multiple zones to develop tailored workspace proposals aligned with client specifications and business objectives. Advised clients on suitable licensing zones and regulatory requirements, delivering end-to-end execution support covering office setup, Ejari, licensing, visa processing, medical insurance, and banking assistance. Onboarded new and existing operators onto the platform, managing stakeholder relationships and ensuring accurate, up-to-date representation of operator listings on the company website. Verified and qualified new inbound leads through structured intake calls, assessing business plans and aligning client requirements with appropriate service offerings to optimize conversion outcomes.
Community Associate
Regus Business Centre
Jan 2022 - Dec 2023
Managed end-to-end center operations including client check-in/check-out, office move-in/move-out, virtual office queries, and vendor management, ensuring seamless day-to-day service delivery. Handled billing coordination, debt prevention, and collection activities by liaising with finance and accounts departments, maintaining accurate system records and resolving payment discrepancies. Conducted new client tours and orientations, building stakeholder relationships and identifying upselling opportunities to increase potential customer service revenue. Provided administrative support to clients including meeting room coordination, office configuration, basic technical troubleshooting, and tailored assistance to meet individual business needs. Ensured adherence to front-of-house, housekeeping, health & safety, and brand standards representative of a 5-star business environment, working collaboratively to maintain operational consistency.
CRM Intern
GoWorks
Oct 2021 - Dec 2021
Supported business development activities including preparation of marketing materials such as presentations and proposals to facilitate client acquisition and engagement. Identified new market opportunities and potential prospects through cold calling, networking, and focused business development outreach to support sales pipeline growth. Communicated with prospective clients via email and phone to present products and services, gathering requirements and aligning offerings with customer specifications. Coordinated with line managers to develop and execute parallel business development strategies, contributing to broader organizational growth initiatives. Met with key clients and potential prospects to understand their business needs, establish relationships, and support conversion through consultative engagement.
Education
Bachelor of Commerce – Corporate Secretaryship (B.Com) - Chevalier T Thomas Elizabeth College for Women | University of Madras
- 2020 · Afghanistan
Certifications
Masters Program – AI-Powered Business Analyst
Simplilearn in collaboration with IBM · 2026
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Open to Relocation
Skills (21)
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