About
Data Analyst with 2+ years of experience delivering analytics-driven insights to support business performance, operational efficiency, and strategic decision-making. Skilled in Power BI, SQL, and Python, with proven impact in cost optimization (10%), process automation (40%), and data quality improvement (30%). Experienced in translating complex data into executive-ready insights for cross-functional stakeholders aligned with consulting and advisory environments.
Skills & Expertise (27)
Work Experience
Data Analyst
Rupa Electric Systems
Oct 2023 - Sep 2025
Delivered analytics solutions supporting operational performance, cost optimization, and management reporting. Built Power BI dashboards for leadership to monitor KPIs, risks, and trends in near real-time. Partnered with business stakeholders to translate insights into actionable recommendations, accelerating decision-making by 15%.
Associate
Amazon
Aug 2022 - Feb 2023
Resolved 500+ customer queries daily, maintaining 98% SLA compliance and 4.8/5 CSAT. Analysed feedback data to identify recurring issues, reducing top complaints by 15%. Improved CRM data accuracy by 25% through process optimization.
Associate
Globiva
Oct 2021 - Jul 2022
Analysed operational data to identify process gaps, improving project efficiency by 20%. Supported KPI reporting for 10+ clients, enabling data-driven decision-making. Streamlined workflows through cross-functional collaboration, improving delivery timelines by 12%.
Education
MBA - Data Science with Analysis - Manipal University
2024 - 2026 · Afghanistan
BBA in Marketing - Savitribai Phule Pune University
2021 - 2024 · Afghanistan
12th - Ethnic Academy
2017 - 2019 · Afghanistan
10th - Loyola School
2006 - 2017 · Afghanistan
Certifications
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Citizen
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Skills (27)
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