About
Entry-level Data Analyst with hands-on project experience in SQL, Microsoft Power BI, and Excel. Skilled in data cleaning, transformation, analysis, data modeling, DAX, SQL querying, dashboard development, customer segmentation, and KPI reporting. Built end-to-end analytics projects across retail, e-commerce, and healthcare datasets. Seeking a Data Analyst / Junior Data Analyst opportunity in Mumbai, Navi Mumbai, or Thane.
Skills & Expertise
No skills listed yet
Work Experience
Analyst – Customer Operations
eClerx Services Limited
Oct 2023 - May 2025
Handled inbound customer calls and resolved customer issues related to Internet and TV services. Used company-provided customer service and operational tools to investigate issues and provide appropriate resolutions. Communicated with customers, followed established processes, and maintained service quality while handling customer requests.
Education
Bachelor of Engineering - A.C. Patil College of Engineering
- 2018 · Afghanistan
Certifications
Microsoft Excel – Excel from Beginner to Advanced
Udemy · 2026
SQL Beginner to Advanced Level – Data Analytics
Udemy · 2026
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