Himanshu Bhoria

Team Manager (CS Operations)

Noida 2+ yrs exp 88 · Excellent

About

Operations Manager with 2 years of experience at Amazon, leading high-performing teams and delivering data-driven business improvements. Proven track record in program execution, business data management, and process design, ranked among the Top 1% of managers nationwide for performance. Skilled in dashboarding, SOP creation, and cross-functional collaboration to drive business outcomes and operational excellence. MBA from IIM Udaipur with expertise in stakeholder management and data analytics.

Skills & Expertise (13)

SQL Advanced

8.0/10

Years Exp

Advanced Excel Advanced

8.0/10

Years Exp

Team Leadership Intermediate

7.5/10

Years Exp

Process Improvement Intermediate

7.5/10

Years Exp

Operations Management Intermediate

7.0/10

Years Exp

Business Analytics Intermediate

7.0/10

Years Exp

Stakeholder Management Intermediate

7.0/10

Years Exp

Data Management Intermediate

7.0/10

Years Exp

cross-functional support Intermediate

7.0/10

Years Exp

Tableau Intermediate

6.5/10

Years Exp

Predictive Analytics Intermediate

6.5/10

Years Exp

Workforce planning Intermediate

6.0/10

Years Exp

Python Intermediate

6.0/10

Years Exp

Work Experience

Team Manager (CS Operations)

Amazon

Apr 2024 - Present

Achieved a Top 1% national ranking (#2 of 457 managers) on the latest Manager Performance Scorecard of Dec 25. Recognized as Inclusion Ambassador (Q1 2025) among 40+ managers for exceptional leadership engagement metrics. Received the Pace Setter Award for being an exceptional performer on Management KPIs across 80+ Managers. Developed an automated SQL–Excel data management framework, reducing manual reporting time by ~80% and improving visibility into key business KPIs leading to a 16% increase in Quality metrics. Lead and coach a team of 25+ associates, focusing on their training, performance management and professional growth. Managed data dashboards to identify performance gaps, monitor efficiency metrics, and drive weekly strategy reviews. Collaborated across analytics, quality, and workforce planning teams to deliver structured process improvements. Designed SOPs and process maps for quality management and reporting automation, improving scalability compliance. Led program launches and internal process improvement initiatives focused on efficiency, accuracy, and business impact.

Marketing Intern

Schneider Electric

Apr 2023 - Jun 2023

Enhanced product visibility and improved official web assets performance leading to a 12% increase in click rates. Reorganized product catalogues by use-case, enabling better customer experience and alignment with marketing goals. Implemented product landing optimizations projected to deliver a projected 5% revenue growth within a year. Collaborated cross-functionally with marketing and product teams to enhance category visibility on SE global website. Built a Market Size & Potential report for Indian Power & Energy Meters to support procurement and strategy planning.