About
Results-oriented junior Data Analyst with hands-on experience in Python, SQL, and Power BI, complemented by 2+ years in data-driven client operations. Skilled in exploratory data analysis (EDA), data cleaning, DAX modelling, and dashboard development. Demonstrated ability to translate raw data into actionable business insights. Seeking to leverage analytical and BI capabilities in an AI & Analytics environment focused on data-informed decision-making.
Skills & Expertise (26)
Work Experience
Technical Support Executive — Data & Operations
Teleperformance (Client: GoDaddy)
May 2024 - Jun 2025
Collected, validated, and maintained configuration data for 100+ enterprise clients, achieving 99.9% data accuracy and contributing to uninterrupted system uptime. Monitored product usage KPIs and adoption metrics, identifying behavioural trends that informed process improvements and increased customer satisfaction scores by 15%. Conducted root-cause pattern analysis on recurring client incidents; implemented data-backed process optimisations that reduced issue recurrence by 20%. Gathered and structured feature feedback from 100+ enterprise accounts, translating operational pain points into prioritised product improvement recommendations for cross-functional teams.
Business Analyst (Digital Advertising)
eClerx
Jul 2023 - May 2024
Managed and optimised digital advertising accounts, analysing campaign performance data to identify cost-saving opportunities — delivering a 20% reduction in project expenses. Executed data-driven content strategy and account restructuring, resulting in a 21% uplift in sales performance across managed accounts.
Education
Master of Computer Applications (MCA) - Chandigarh University
2021 - 2023 · Afghanistan
Bachelor of Computer Applications (BCA) - Panjab University
2018 - 2021 · Afghanistan
Certifications
IBM Data Analytics Professional Certificate
Coursera / IBM · 2025
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Citizen
Relocation
Open to Relocation
Skills (26)
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