Hiral Dheniya
Lead Developer & Technical Leader
About
Lead Developer with 8+ years of experience delivering and scaling enterprise-grade web & contact-centre platforms for global clients across high-impact business domains. Proven expertise in ReactJS, NodeJS, TypeScript, cloud-native architectures, Twilio, and Amazon Connect, with a strong ability to design reliable, production-ready systems at scale. Demonstrated strength in technical leadership and end-to-end ownership, consistently translating complex business and operational requirements into actionable, high-performance solutions.
Skills & Expertise (32)
Work Experience
Lead Developer
FCS Digital
Nov 2023 - Present
Architected a highly modular and scalable frontend platform for real-time operational intelligence, enabling rapid feature expansion through reusable UI components, strict TypeScript contracts, and optimised data orchestration. Established shared frontend and backend foundations by introducing standardised abstractions, libraries, and development patterns, significantly reducing code duplication and improving cross-team delivery speed. Acted as primary client-facing technical owner, independently managing requirement discussions, solution design, and delivery alignment, strengthening client trust and project transparency. Translated complex contact-centre and operational datasets into actionable dashboards, KPIs, & reporting systems, directly influencing leadership decision-making. Designed and implemented AWS-based reporting and monitoring solutions using Lambda and S3 to improve visibility, reliability, and performance tracking. Led and mentored developers through architecture guidance, code reviews, and best practices, balancing technical execution with people leadership.
ReactJS Developer
Astics Inc.
Jun 2018 - Jul 2020
Developed and maintained high-performance, scalable ReactJS applications for international clients using ES6+ and component-driven architecture. Collaborated closely with design, backend, and QA teams to align UI/UX, business requirements, and system compatibility. Resolved 150+ production bugs, improving application stability, performance, and overall user experience. Implemented multi-language (i18n) support and PDF import/export features for business-critical applications. Delivered clean, maintainable code aligned with modern frontend best practices.
Senior Software Engineer
Bacancy Technology
Aug 2020 - Nov 2023
Led the design and delivery of enterprise-scale contact centre solutions using Twilio Flex, IVR, CRM integrations, and multi-channel communication (voice, chat, SMS, social). Built serverless, cloud-native architectures on AWS and Azure, ensuring scalability, fault tolerance, and secure integrations. Served as Tech Lead for a team of 4+ engineers, mentoring on the Twilio ecosystem, Flex plugin development, testing strategies, and clean code practices. Played a key role in client engagement, working directly with international stakeholders to gather requirements, define scope, and translate business needs into technical solutions. Engineered advanced Twilio workflows including event-driven IVR logging, real-time analytics dashboards, skill-based routing, survey IVRs, and secure authentication flows. Resolved 150+ production issues, significantly improving system reliability, customer experience, and operational stability. Actively contributed to R&D initiatives, delivering solutions previously unexplored within the organisation. Recognised with Employee of the Quarter and Team of the Quarter awards for innovation, leadership, and execution excellence.
Software Engineer
Office Beacon AS Pvt. Ltd
Apr 2017 - May 2018
Designed and implemented secure, scalable backend systems using Node.js, JWT-based role authentication, and multi-relational databases. Built real-time chat systems using Socket.IO and optimised backend performance for high-traffic usage. Delivered end-to-end Customer and Alumni Management Systems, including interactive dashboards and core business modules. Worked across React, VueJS, Node.js, and modern JavaScript frameworks to build full-stack solutions.
Education
Bachelor of Engineering – Information Technology - Parul Institute of Engineering & Technology
2013 - 2017 · Afghanistan
Certifications
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Skills (32)
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