About
Remote Support Engineer with 1.6 years of hands-on experience in Security Operations Center (SOC) environments. Proficient in SIEM monitoring through Splunk, with expertise in incident response and proactive threat detection. Skilled at investigating security alerts, validating true positives, and contributing to vulnerability management efforts. Experienced in leveraging tools such as CrowdStrike Falcon and SOAR platforms to streamline automated responses. Strong foundation in network security, phishing investigations, and basic malware analysis within enterprise infrastructures.
Skills & Expertise (19)
Work Experience
Remote Support Engineer
Dixit Infotech Services Limited
Oct 2024 - Present
Monitored customer environments using Splunk SIEM, providing first-level support for security alerts and incidents. Analyzed real-time security events to identify true positives and eliminate false positives through detailed investigation. Used CrowdStrike Falcon and Cortex SOAR to improve threat detection and automate response actions. Managed the end-to-end incident lifecycle in ServiceNow, including ticket creation, escalation, tracking, and closure based on SLAs. Investigated phishing emails, suspicious domains, and IPs using open-source tools and recommended appropriate mitigation actions. Assisted in basic malware analysis of suspicious email attachments and files using open-source tools and sandbox environments to support threat investigation and response. Collaborated with networking teams to ensure connectivity with log sources and maintain overall system health. Possess strong knowledge of Splunk Cluster Architecture and its core components, including Indexers, Search Heads, and Forwarders. Managed priority support for VIP users, resolving complex issues across Windows, macOS (JAMF), network connectivity, and enterprise applications while maintaining SLA adherence. Performed root cause analysis, incident prioritization, and coordinated with internal teams.
IT Executive
SM2 Infotech
Jun 2023 - Mar 2024
Delivered remote and onsite L1 support for desktops, laptops, and network devices. Coordinated with OEM vendors for asset repair, replacement, and lifecycle management. Handled boardroom setup, system configuration, and end-user onboarding. Maintained asset tracking and ensured compliance with IT policies.
Desktop Support Engineer
Tata Trent Limited
Dec 2022 - Mar 2023
Installed and configured Ubuntu OS POS/Till machines, scanners, keyboards, and billing systems. Troubleshot hardware, OS, peripherals, and transaction issues on-site. Coordinated field deployments and ensured devices were on the same secure network segment.
Education
Bachelors in Information Technology - Dr. Ambedkar College of Commerce and Economics, University of Mumbai
- 2020 · Afghanistan
Certifications
Next Generation SOC Analyst with AI
· 2025
Certified Ethical Hacker – CEH v12
· 2024
Masters in Network administration
· 2022
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (19)
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