About
Results-driven Data Analyst with 3+ years of experience in data analysis, operational reporting, process optimization, and business intelligence within enterprise environments. Delivered a 15% improvement in resolution efficiency and a 20% reduction in configuration errors through data-driven decision-making and automation initiatives. Proficient in SQL, Python, Power BI, Tableau, and Azure, with hands-on expertise in ETL processes, exploratory data analysis (EDA), dashboard development, and SLA monitoring. Adept at translating complex data into actionable insights that improve operational efficiency and business performance.
Skills & Expertise (19)
Work Experience
Analyst – Data Insights and Service Operations
Tata Consultancy Services
Jun 2024 - Present
Analyzed incident and SLA datasets in ServiceNow and Excel to identify trends, enabling proactive prioritization that improved resolution efficiency by 15%. Identified recurring incident patterns across service lines through trend analysis and proactive issue resolution, reducing service downtime by 20% and enhancing service reliability. Tracked and analyzed key performance indicators (KPIs), including resolution time and SLA compliance, while performing operational analysis to identify process improvement opportunities that enhanced operational efficiency and reduced recurring issues. Collaborated with cross-functional teams and stakeholders to translate data insights into process improvement recommendations and operational playbooks, driving productivity gains, service quality improvements, and SLA compliance. Awarded Best Performer for delivering outstanding operational impact, consistently meeting high-severity SLA commitments, and driving service excellence.
Assistant Systems Engineer – SAP CPQ Configuration and Data Quality
Tata Consultancy Services
Jun 2023 - May 2024
Configured and optimized SAP CPQ solutions for 30+ product models, implementing validation rules and business logic that reduced configuration errors by 20% and improved operational efficiency within the quote-to-order process. Developed automated pricing workflows and process controls that eliminated manual intervention, improved data accuracy, and streamlined business operations across the quote-to-order lifecycle. Performed data validation and quality analysis on product configuration datasets, maintaining 98% data integrity and supporting reliable business decision-making.
Education
Bachelor of Engineering in Chemical Engineering - BMS College of Engineering
- 2022 · Afghanistan
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Skills (19)
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