Ishu Kumar
Lead Data Analytics Executive
About
Results-driven MIS / WFM / Data Analytics professional with 6+ years of experience across CSA, Team Leadership, BPO Operations, and corporate analytics environments. Adept at workforce planning, MIS reporting, KPI tracking, and dashboard development. Seeking a role in MIS / Data Analyst / WFM where strong analytical skills, advanced Excel expertise, Power BI knowledge, and working proficiency in Python & SQL can be leveraged to enable data-driven decision-making and operational excellence.
Skills & Expertise (34)
Work Experience
Lead Data Analytics Executive
Randstad India Pvt. Ltd. (Deputed at Axis Max Life Insurance)
Aug 2024 - Present
Prepare employee incentive, sales, and performance reports for business teams. Develop MIS dashboards and share actionable insights with stakeholders. Coordinate with multiple stakeholders for performance tracking and reporting. Perform basic data analysis using Python for data cleaning and validation. Create Power BI dashboards for business and productivity monitoring. Work with structured data from multiple sources (Excel, CSV).
Senior MIS / WFM Executive
Cogent E-Services Pvt. Ltd. (LMT Process)
Apr 2023 - Aug 2024
Prepared daily, weekly, and monthly MIS & APR reports. Managed attendance, sales, and performance analytics. Designed and maintained dashboards for senior management review. Supported workforce planning, forecasting, and reporting activities. Provided data-driven insights to support management decision-making. Handled large datasets using advanced Excel and MS Access.
Team Leader
Teleperformance – DIBS (SBI Process)
Mar 2019 - Apr 2023
Promoted from CSA to Team Leader in Sep 2021. Led and managed a team of 16 associates. Ensured SLA adherence, productivity, and quality benchmarks. Managed attrition and absenteeism effectively. Conducted skip-level meetings to improve engagement and performance. Monitored APR and ensured error-free operations.
Education
B.Sc. - Dr. Bhimrao Ambedkar University
- 2019 · Afghanistan
Certifications
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Skills (34)
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