About
Data Science graduate (MSc, King's College London) with experience in machine learning, NLP, and operations analytics. Translated complex operational bottlenecks into data-driven solutions. Built end-to-end pipelines from data curation and ETL to modeling and deployment using Python, SQL, Power BI, and Azure to drive scalability.
Skills & Expertise (38)
Work Experience
Technical Support Engineer (Systems & Data Analyst)
Reliance Jio
Sep 2023 - Dec 2024
Developed interactive Power BI dashboards utilizing Azure Monitor telemetry to track Technical Support KPIs, Network Troubleshooting metrics, and system health for platforms processing 30M+ daily transactions. Performed trend analysis on recurring customer support and desktop support management incidents within ServiceNow, driving data-backed process creation to optimize global troubleshooting workflows. Engineered automated ticket-routing scripts (Python/PowerShell) to reduce Mean Time To Detect (MTTD) anomalies by 25% during complex remote desktop diagnostics.
Operations Consultant (Data & Workforce Analytics)
Compass Group, UK
Dec 2022 - Aug 2023
Launched a comprehensive workforce analytics and forecasting model incorporating historical attendance, resulting in a 15% improvement in forecasting accuracy and a 7% increase in staff utilization. Pioneered a data transformation workflow in Excel to structure raw staffing and invoicing data, reducing manual data entry hours by 30% and improving reporting accuracy. Established comprehensive KPI tracking frameworks to monitor team utilization, delivering actionable insights to stakeholders that enhanced event-day resource allocation and scalability.
Content Integrator (Process & Metadata Analyst)
Zeus Learning
Sep 2022 - Dec 2022
Analyzed and optimized web-content deployment workflows within an Agile framework, utilizing Power Automate and rigorous Test Planning to eliminate data bottlenecks and reduce manual data handling time by 40%. Managed metadata architecture and accessibility compliance for 10,000+ digital learning assets, conducting WCAG audits and implementing Azure Cognitive Services to automate categorization. Spearheaded Software Quality Assurance by analyzing bug tracking and defect tracking data. Designed comprehensive Test Cases across Manual, Functional, Black Box, and Exploratory Testing to identify root causes and resolve 95% of critical integration bugs pre-release.
Education
MSc Data Science - King's College London
- · Afghanistan
BEng Computer Engineering - KC College of Engineering
- · Afghanistan
Certifications
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Skills (38)
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