Jelda Raviprakash
Client Associate POS Application Support
About
Ambitious and detail-oriented finance and accounting professional with hands-on experience in back-end support, financial reporting, and data management. Proficient in SQL and Microsoft Excel, with a strong foundation in data integrity, process optimization, and team leadership. Proven ability to troubleshoot system issues, generate analytical reports, and collaborate cross-functionally to enhance organizational efficiency. A proactive problem-solver with a passion for learning and growth in dynamic, fast-paced environments.
Skills & Expertise (6)
Work Experience
Client Associate POS Application Support
Eretail Cyber Tech Private Limited
01-2024 - Present
Led and managed a back-end support team, driving collaboration and maintaining high service standards. Wrote and optimized complex SQL queries to support report generation, data extraction, and system troubleshooting. Identified and resolved issues related to SQL syntax, permissions, data integrity, and large dataset handling. Troubleshot and corrected data anomalies in performance reports across multiple formats (PDF, Excel, CSV). Ensured application and report compatibility with different operating systems and software environments. Collaborated with cross-functional teams including IT, finance, and customer service for seamless operations. Provided regular performance insights and documentation through automated SQL-driven reporting. Conducted team training sessions and developed materials to enhance skill sets and application knowledge. Proactively addressed report generation failures, data mismatches, and external connection issues.
Certifications
Effective Communication
Great Learning Academy · 2024
Strengthened verbal and written communication, enhancing the ability to deliver clear feedback and interact professionally with teams and clients.
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Relocation
Not Open to Relocation
Skills (6)
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