About
I am a SOC Analyst with 8 years of experience in IT operations, focusing on security monitoring, incident analysis, and SOC workflows. My expertise includes ServiceNow incident handling, security tools, and Linux systems, contributing to seamless security coordination in diverse environments. I thrive in threat detection, risk analysis, and compliance support, underpinned by my EC-Council certification.
Skills & Expertise (23)
Work Experience
State Head - Tamil Nadu
Farmgate Technologies Pvt. Ltd., Hyderabad
May 2021 - Feb 2023
Managed problem lifecycle and RCA activities. Coordinated change and release processes with CAB approvals. Reduced operational risk through controlled deployments. Generated release and risk impact reports.
Production Support Associate
Department of Agricultural Marketing & Agri Business, Chennai
Mar 2023 - Mar 2025
Led incident investigations and bridge calls using ServiceNow. Performed root cause analysis and helped remediation activities. Monitored applications for availability and abnormal behavior. Conducted log-based troubleshooting and operational analysis. Aided backend operations using Linux and Shell Scripting. Maintained post-incident reviews and audit documentation.
Help Desk Analyst
Nagarjuna Fertilizers and Chemicals Ltd
Mar 2018 - Mar 2019
Provided first-line IT and security-aware support. Logged and tracked incidents in ServiceNow. Escalated major incidents and SLA risks.
Project Management Consultant (Security & Operations)
State Government Organization
Jun 2025 - Present
Supporting secure delivery of online licensing, registration, payment gateway, and MIS platforms. Coordinating with TNeGA and private vendors on security requirements and access controls. Assisted in defining authentication, authorization, audit logging, and data protection controls. Assisted RBAC implementation and access privilege reviews. Participated in security risk identification and access issue analysis. Supported log visibility and monitoring discussions for applications and transactions. Assisted in security incident coordination and abnormal activity analysis. Ensured secure change and release processes with security impact consideration. Prepared MIS reports on incidents, access issues, and system usage.
IT Analyst
Paradigm IT Technology Services Pvt. Ltd
Apr 2019 - May 2021
Handled incident and service request management in ServiceNow. Be on the side of escalation, resolution tracking, and reporting. Worked with Jira and Control-M. Participated in outage communications and resolver coordination.
Education
B.E – Mechatronics Engineering - Trichy Engineering College, Anna University
2013 - 2017 · Afghanistan
