About
Data Analyst with hands-on experience spanning a 6-month data science internship and 7 months of operational analytics at Amazon. Proficient in SQL, Python (Pandas, NumPy), Power BI, and Excel. Experienced in building dashboards, tracking KPIs, and translating data into actionable business insights. Seeking an entry-level Data Analyst role to drive data-informed decisions.
Skills & Expertise (22)
Work Experience
Process Executive – Operations
Amazon
Nov 2023 - May 2024
Monitored real-time operational dashboards tracking CSAT, AHT, and case resolution rates across 100+ daily cases, enabling team leads to identify performance gaps within the same business day. Identified 3+ recurring customer issue patterns by analysing weekly ticket trends, directly informing process improvement initiatives that reduced repeat escalations. Maintained structured data documentation and reporting logs with 100% accuracy, ensuring reliable inputs for weekly and monthly performance reviews. Collaborated cross-functionally with operations and quality teams by presenting data-backed observations, supporting decisions on process changes.
Data Science Intern
Fireblaze Education
Mar 2023 - Aug 2023
Performed end-to-end data cleaning, EDA, and feature engineering on 5+ real-world datasets using Python (Pandas, NumPy), reducing missing-value rates by over 30%. Built and published interactive Power BI dashboards and analytical reports adopted for internal training demonstrations. Developed a heart stroke prediction model using Scikit-learn (Logistic Regression, Random Forest); achieved 85%+ model accuracy after hyperparameter tuning and cross-validation.
Education
Bachelor of Science (B.Sc.) - Rashtrasant Tukdoji Maharaj Nagpur University
- 2021 · Afghanistan
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Skills (22)
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