About
ServiceNow-trained fresher with 0–6 months of hands-on experience in ITSM and platform automation. Strong practical exposure to Incident, Problem, and Change Management along with Service Catalog configuration. Skilled in Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and JavaScript-based server-side scripting. Seeking an entry-level ServiceNow Developer role to contribute to IT service automation and platform optimization.
Skills & Expertise (28)
Work Experience
ServiceNow ITSM Core Implementation
Fictional Organization
Present - Present
Implemented core ITSM processes for a fictional organization using the ServiceNow platform. Configured Incident, Problem, and Change Management modules. Designed workflows for ticket lifecycle management. Implemented approval flows for Change Management. Developed Business Rules and Client Scripts. Implemented ACLs for role-based security. Used GlideRecord for server-side scripting. Managed changes using Update Sets.
ServiceNow Service Catalog & Automation
Fictional Organization
Present - Present
Designed and automated Service Catalog requests to improve request fulfillment efficiency. Created Service Catalog items with variables and variable sets. Configured Record Producers. Automated approvals and tasks using Flow Designer. Created Catalog Tasks (sc_task). Developed Catalog Client Scripts. Implemented Script Includes for reusable logic. Tested end-to-end request lifecycle.
Education
Bachelor of Technology in Computer Science - Narasaraopet Engineering College
2021 - 2025 · Afghanistan
