About
Data-driven professional with 1+ year of experience analyzing high-volume operational datasets (800–1000 records daily) with 98% accuracy in SLA-based environments. Experienced in Excel-based reporting, trend identification, data validation, and workflow optimization. Strong foundation in SQL and dashboard creation to support data-backed decision-making.
Skills & Expertise (11)
Work Experience
Content Moderator – Data Operations
Genpact
Oct 2023 - Jun 2025
Processed and analyzed 800–1000 daily records, maintaining 98% accuracy in a time-sensitive SLA environment. Identified recurring error patterns through structured data review, contributing to 15% reduction in compliance issues. Reduced resolution turnaround time by 20% by categorizing and prioritizing issue types using data-driven insights. Generated structured performance reports highlighting productivity, error trends, and compliance metrics. Standardized review workflows, reducing rework by 18% and improving team consistency.
Education
B. Tech – Computer Science & Engineering - Malla Reddy Institute of Engineering & Technology
- · Afghanistan
Certifications
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Skills (11)
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