About
Aspiring Data Analyst with strong analytical background and 6+ years of experience in problem-solving, stakeholder communication, and data-driven decision-making. Skilled in SQL, Data Visualization, and business analytics with hands-on project experience in real-world datasets. Seeking to leverage analytical expertise to deliver actionable insights and support strategic business decisions.
Skills & Expertise (8)
Work Experience
Acting Team Leader
Wipro Limited
Jul 2020 - Sep 2023
Analyzed team performance metrics, productivity, and quality KPIs to ensure SLA compliance. Created performance reports and dashboards to track trends and identify improvement areas. Used data-backed insights to improve team efficiency and client satisfaction. Mentored and trained team members using performance data and feedback loops.
Associate
Wipro Limited
Dec 2018 - Jun 2020
Analyzed billing and patient account data to resolve discrepancies efficiently. Investigated data issues by collecting, validating, and interpreting information. Improved resolution accuracy by applying analytical and root-cause analysis techniques.
Customer Service Associate
Teleperformance
Dec 2017 - Dec 2018
Handled high-volume customer data and resolved issues using structured problem-solving. Maintained data accuracy while documenting customer interactions and resolutions.
Customer Relationship Officer
Hinduja Global Solutions
Sep 2016 - Sep 2017
Identified customer issues, analyzed root causes, and ensured data-backed solutions.
Education
B.Tech in Electronics & Communication Engineering - Kolhan University
- 2015 · Afghanistan
Professional Fellowship in Data Science and Agentic AI Engineering - Almabetter
- 2025 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (8)
Click a skill to find developers with the same skill
