About
M.Tech Data Science graduate with experience in Technical Support, Data Analysis, Cloud Operations, CRM Management, Web Scraping, and Business Operations. Skilled in Excel, SQL, Power BI, Python basics, AWS, GCP, Linux, Docker, and customer support. Strong analytical, problem-solving, and communication skills with interest in Analyst, Technical Support, Cloud, and Operations roles.
Skills & Expertise (41)
Work Experience
Jr. Technical Support
Delcaper Technologies Pvt Ltd
Oct 2022 - Jan 2023
Junior Technical Support Executive from October 2022 to January 2023, responsible for Level 1 (L1) technical support, assuring prompt resolution of customer problems. Executed web scraping and lead generation for developing sales strategies. Treated customer questions professionally via phone calls, emails, and ticketing systems, thus maintaining good customer relations. Looked after customer data entry using CRM software like HubSpot. Conducted manual QA testing for websites developed by the product development team, which included functional testing, usability testing, and testing under various scenarios. Conducted bug identification, documentation, and reporting of issues through support tickets to the technical team. Wrote customer data, testing information, problem tickets, and other tasks in Excel sheets. Made sure that there was good communication between customers, product teams, and technical departments within the organization.
Intern
Banyanz
Jan 2025 - Dec 2025
Helped in creating and managing virtual machines in the Google Cloud Platform (GCP) and Amazon Web Services (AWS). Achieved practical skills in creating and managing cloud storage buckets and performed infrastructural tasks related to cloud environments. Performed tasks related to code modifications and deployments in Magma Orchestrator in cloud-based environments such as GCP and AWS. Tasks included deployment, configurations, and troubleshooting in relation to cloud-based applications and services. Developed practical skills in Linux system administration, including configuring servers and other command-line tasks. Got practical experience working with Docker for creating and deploying containers. Developed skills in using Kubernetes to manage and scale containers.
Education
Master of Technology-Data Science - Manipal University Jaipur
2021 - 2023 · India
Certifications
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Skills (41)
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