Malathi K

Technical Apprentice

Dell Technologies

Present - Present

Analyzed server and operational data to identify incidents, trends, and performance improvement opportunities using data-driven approaches. Supported data collection, validation, and preparation activities for operational reporting, monitoring, and business insights. Developed and maintained Power BI dashboards and reports to visualize key performance metrics and support decision-making. Assisted in troubleshooting hardware, software, and infrastructure issues through log analysis and root cause investigation. Worked with ticketing systems to track incidents, maintain data accuracy, and generate operational performance reports. Collaborated with cross-functional teams to resolve technical issues and improve operational efficiency through data-backed recommendations. Supported process automation and reporting initiatives using Python, SQL, Excel, and Power BI tools. Performed data analysis on recurring incidents and system alerts to identify patterns and recommend corrective actions. Assisted in monitoring infrastructure health, validating firmware updates, and maintaining operational compliance with SLAs. Documented analytical findings, troubleshooting procedures, and knowledge base articles to improve team productivity and knowledge sharing.