About
Detail-oriented Provisioning Engineer with hands-on experience in cloud-based provisioning, domain configuration, and marketing automation platforms. Proficient in managing DNS, DKIM, DMARC, SSL, and IP configurations to ensure optimal deliverability, security, and compliance. Experienced in handling client escalations, conducting quality assurance validations, and streamlining provisioning workflows through automation and cross-functional collaboration. Previously served as a Workflow Specialist with expertise in SCCM, ticketing systems, and enterprise-level software deployment. Currently available for immediate joining and prepared to contribute effectively with minimal transition time.
Skills & Expertise (25)
Work Experience
Workflow Specialist
Tata Consultancy Services Ltd. (JLR Project)
Oct 2018 - Dec 2019
Designed and managed SCCM (System Center Configuration Manager) deployments to streamline enterprise-wide software distribution. Created and managed software packages, distribution points, and deployment workflows. Conducted testing and validation to ensure stable deployments across large-scale environments. Provided end-user and system support, resolving configuration and deployment issues effectively. Coordinated with technical teams to optimize SCCM infrastructure for performance and reliability.
Provisioning Engineer
Acoustic
Jan 2024 - Feb 2026
Provision and deprovision organizations and instances based on client marketing automation requirements using cloud infrastructure. Migrate and deploy projects for existing organizations and domains from Acoustic Campaign to Acoustic Connect. Configure domains, DNS records, IP addresses, and test outbound email functionality to validate domain readiness. Perform SSL certificate installations and ensure secure end-to-end communication. Conduct quality assurance (QA) checks on provisioning tickets, escalation cases, and internal workflows. Utilize automation and third-party DNS verification tools such as dig web and MX Toolbox for setup validation. Handle client escalations efficiently and collaborate with cross-functional technical and product teams for timely resolution. Leveraged Wrike software to streamline project management for provisioning activities, ensuring timely and efficient task execution. Shared responsibility for on-call coverage, addressing escalations outside of regular business hours to provide timely support and resolution.
Provisioning Specialist
Tata Consultancy Services Ltd. (Acoustic Project)
Dec 2019 - Oct 2022
Provisioned and managed marketing automation environments, including organization setup, domain configuration, and instance management. Supported migration activities between campaign environments and ensured configuration accuracy. Configured DNS records, validated IP mappings, and performed outbound communication testing. Assisted in SSL certificate validation and secure communication setup for client domains. Conducted QA validation on provisioning and configuration tickets before production release. Investigated and resolved client escalations related to environment setup and campaign deployment issues. Collaborated with product, infrastructure, and support teams to ensure SLA adherence. Participated in release validation and environment readiness checks prior to campaign go-live. Maintained documentation for configuration standards and environment setup workflows.
Education
Bachelor of Computer Applications (BCA) - Rani Channamma University, Belagavi
- · Afghanistan
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Relocation
Open to Relocation
Skills (25)
Similar Profiles
Santosh Kumar Lallan Kori
NetApp Storage Administrator
Vara Prasad Moturi
DevOps Engineer
SUDHEER GALLA
Sr. GCP Cloud Engineer
Rajasekhara Reddy Gooli
Sr. DevOps Engineer | SRE Engineer | Cloud & Kubernetes Engineer| Build & Release Engineer |DevSecOps