About
Results-driven Junior Analyst with 1+ year of hands-on experience in data collection, analysis, reporting, and dashboard development. Proficient in MS Excel (Pivot Tables, Advanced Formulas, Power Query), SQL, Power BI, and Tableau. Proven ability to identify trends, validate data integrity, and translate analytical findings into actionable business insights. Pursuing an MBA in Data Science, with additional expertise in AI-powered analytics and workflow automation.
Skills & Expertise (60)
Work Experience
Data Analyst
EXL Service
Jun 2022 - Dec 2025
Collected, organized, and analyzed high-volume operational datasets from multiple sources related to roadside assistance, enabling data-driven decision-making across operations. Prepared and maintained advanced Excel dashboards using Pivot Tables, Power Query, VLOOKUP/XLOOKUP, and complex formulas to track KPIs, SLA Adherence, AHT, Resolution Rate, and Escalation Trends. Wrote and executed SQL queries to extract, clean, and validate data for Daily, Weekly, and Monthly reports, ensuring high data accuracy and integrity. Built interactive Power BI reports and dashboards using DAX and Data Modeling to present performance metrics and actionable insights to Operations and Business Stakeholders. Identified trends, patterns, and anomalies in Incident Types, Response Time, and Vendor Performance data to support senior analysts in research and root cause analysis. Collaborated with internal teams to understand data requirements, document findings, and present structured reports to stakeholders in a clear, business-focused manner. Leveraged Generative AI tools and Prompt Engineering to automate insight summarization and accelerate business insight generation — reducing manual reporting effort.
CAD Pattern Analyst
India Craft
Jul 2020 - Sep 2021
Analyzed pattern efficiency, fit issues, and material utilization data using AccuMark tools to improve production yield and reduce material wastage. Maintained structured digital pattern libraries and technical documentation, ensuring accuracy, version control, and smooth cross-departmental handover. Collaborated with design and production teams, supporting data-driven pattern corrections to maintain quality standards and meet delivery timelines.
Education
Master of Business Administration – Data Science - Amity University Online
- 2025 · Afghanistan
Certifications
Data Analytics Job Simulation
Deloitte Australia · 2026
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Citizen
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