mohd abdul basith
Junior SOC Analyst
About
IT professional with 9+ years of international experience across Australia and India, supported by a Master of Information Technology (Computer Networking) and ACS accreditation as an ICT Security Specialist. Background includes L1/L2 technical support, Active Directory, ServiceNow, network troubleshooting, user administration, documentation and incident escalation. Building cybersecurity capability through structured training and hands-on labs, with exposure to Nmap, Metasploit, Wireshark fundamentals and virtualised lab networking. Preparing for CompTIA Security+ (target: March 2027) and seeking a junior SOC, cybersecurity operations or IT support role with a pathway into security.
Skills & Expertise (26)
Work Experience
Virtual Customer Service Associate
Amazon Development Centre
Jan 2025 - Jan 2025
Resolved customer issues through calls, chat and email while following defined security, process and escalation guidelines. Maintained accurate case records and escalated complex issues to appropriate teams.
IT Support Officer
Bizicon Technologies Pvt Ltd
Jul 2021 - Apr 2025
Delivered L1/L2 technical support to aged-care environments across Victoria, troubleshooting desktop, mobile-device, user and connectivity issues. Resolved and documented tickets through ServiceNow and contributed solutions to knowledge-base documentation. Supported Active Directory onboarding, permissions and password resets, building practical experience relevant to identity and access management. Assisted senior engineers with network troubleshooting and hardware upgrades; performed user administration in client-facing environments.
IT Support Officer
HealthCare Australia
May 2021 - Jun 2021
Provided onsite IT and connectivity support to clinical and administrative staff during a large-scale COVID-19 vaccination project. Troubleshot issues under time pressure while maintaining user support and documentation.
Intern
Alchemy Telco Solutions
Jan 2021 - Apr 2021
Assisted with SQL database management, PowerShell scripting, system documentation and automation initiatives.
Operations Supervisor
Nexar Group
Jan 2019 - Dec 2020
Coordinated daily operations, workforce scheduling and issue escalation across client sites. Managed cloud-based workflow tools, IT-related asset coordination and operational documentation.
Education
Australian Professional Year Program (ICT) - Performance Education
2020 - 2021 · Australia
Master of Information Technology (Computer Networking) - Charles Sturt University
2017 - 2018 · Australia
Bachelor of Technology (Information Technology) - Jawaharlal Nehru Technological University
2012 - 2016 · India
Certifications
No certifications added yet
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Need Sponsorship
Relocation
Open to Relocation
Skills (26)
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