About
I am a Data Analyst with 2 years of professional experience in helping organizations achieve their business goals of operational efficiency and process improvement, through my skills in analytical thinking, structured reporting, and data-driven problem solving. Over the past several months, I have successfully built hands-on expertise in Python, SQL, data cleaning, exploratory data analysis, and visualization — delivering end-to-end analysis on 7,800+ record datasets, uncovering trends, and generating actionable business insights through real-world projects.
Skills & Expertise (17)
Work Experience
Technical Associate
Wipro
Jul 2024 - Present
Achieved consistent SLA compliance by resolving high volumes of US-client support tickets daily through structured troubleshooting across chat and voice channels. Succeeded in maintaining strong customer satisfaction scores by managing multiple simultaneous support requests in a fast-paced, high-pressure environment. Generated measurable reductions in repeat ticket volumes by identifying recurring issue patterns and implementing standardized resolution workflows. Achieved faster resolution of complex escalations by collaborating cross-functionally product teams, demonstrating strong ownership and problem-solving skills.
Education
Bachelor of Technology - University of Engineering and Management
2018 - 2022 · Afghanistan
Certifications
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Skills (17)
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