About
Software Developer with experience in Customer Communication Management (CCM) and web-based content development. Experienced in designing and maintaining customer communication templates and website content using tools such as Messagepoint, SmartCOMM, OpenText Exstream, and Umbraco CMS. Skilled in content structuring, data mapping, dynamic content configuration, HTML/CSS-based formatting, reusable components, and output validation. Experienced in working with XML and JSON data, supporting website migration activities, and ensuring accurate, consistent, and well-formatted content across digital and print communications.
Skills & Expertise (18)
Work Experience
Website Upgrade, Migration and Hosting Services – SOW08
ABP
Jan 2026 - Jun 2026
Supported the upgrade and migration of ABP websites to a new hosting environment. Performed website content authoring and updates using Umbraco CMS across multiple websites. Authored, updated, and managed web content across multiple enterprise websites using Umbraco CMS. Collaborated with cross-functional teams to support migration activities and minimize downtime. Conducted post-migration testing to validate website functionality and performance.
RSA Insurance
Paragon UK
Apr 2025 - Jan 2026
Worked on CCM document development and maintenance for insurance and financial communication requirements. Developed document types such as letters, statements, notices, and customer correspondence using reusable components. Worked with business rules, conditional logic, variables, and data mapping for personalized outputs. Worked with XML, JSON, CSV, and script-based inputs for document generation workflows. Performed template testing, PDF validation, output comparison, and defect analysis.
Customer Communication Management
NatWest
Apr 2023 - Sep 2024
Developed and maintained banking statement templates using SmartCOMM, Thunderhead and Messagepoint to present customer and account information in a structured, standardized layout. Integrated XML-based data fields with template logic to support dynamic customer data, conditional content display, and localized rules. Implemented reusable content blocks and formatting standards to ensure consistent branding across customer communication documents. Validated and proofed generated PDF statements for data accuracy, visual alignment, and compliance requirements.
Software Engineer
Espire Infolabs Pvt. Ltd.
Aug 2022 - Oct 2026
Built customer communication templates for UK banking requirements using Messagepoint, including NatWest statements. Configured data fields, conditional rules, and reusable components to generate personalized customer documents. Authored and maintained website pages through Umbraco CMS for multiple business websites. Executed website migration tasks involving page content, redirects, media references, and post-migration checks. Applied HTML and CSS to structure and format digital content, working with XML and JSON for data-driven document requirements. Examined generated PDFs and template outputs to identify data mismatches, layout issues, and formatting defects. Coordinated with project stakeholders to clarify requirements and deliver updates within project timelines.
Education
B.Tech in Computer Science Engineering - Technocrats Institute of Technology
2019 - 2022 · Afghanistan
Diploma in Computer Science - S.V. Polytechnic College
2016 - 2019 · Afghanistan
High School – MP Board
- 2016 · Afghanistan
Certifications
No certifications added yet
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Skills (18)
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