About
RPA Support Engineer with 1.7 years of experience in Blue Prism platform support, specializing in Control Room operations, bot monitoring, and incident resolution. Skilled in troubleshooting automation issues, managing work queues, and ensuring high availability of production bots. Adept at collaborating with cross-functional teams to deliver stable and efficient automation solutions while continuously improving process reliability.
Skills & Expertise (29)
Work Experience
RPA Blue Prism Support Engineer
WIPRO
Jun 2021 - Present
Skilled in Control Room operations including bot scheduling, monitoring, and handling exceptions to ensure smooth automation execution. Experienced in incident management, troubleshooting, and root cause analysis for automation failures and performance issues. Proficient in process deployment, environment setup, and version control within Blue Prism. Strong knowledge of work queues, session management, and bot utilization optimization. Hands-on experience in production support activities, including log analysis, error resolution, and providing timely fixes. Collaborated with business analysts, developers, and IT teams to ensure stability and reliability of automated processes. Exposure to SQL queries, Excel automation, and integration with external applications for resolving support issues. Adept at documenting support procedures, preparing reports, and maintaining knowledge base for recurring issues. Enthusiastic about continuous improvement of automation processes and expanding expertise in other RPA tools and technologies.
Education
Bachelor of Technology - Jyothishmathi Institute of Technology and Science
- 2022 · Afghanistan
