manoj dhanapal
BI Developer
About
Detail-oriented Business Intelligence Developer with around 5 years of experience in designing and implementing data driven solutions using Power BI, DAX, Power Query, and SQL. Proven expertise in data modelling, dashboard development, and performance optimization to deliver accurate, actionable insights that drive strategic business decisions and operational efficiency.
Skills & Expertise (29)
Work Experience
Data Analyst (BI Developer)
Tiger Analytics
Jun 2023 - Present
Designed and delivered 15+ interactive Power BI dashboards for enterprise clients across Banking, Insurance, Manufacturing, and financial services. Built end-to-end ETL pipelines using Power Query Editor to extract, cleanse, and transform data from SQL Server, SharePoint, and Excel. Authored advanced DAX calculations including time-intelligence functions, iterative measures, and dynamic KPI logic. Designed scalable data models with optimised relationships, correct cardinality, and calculated tables. Enforced Row Level Security (RLS) across enterprise dashboards to implement role-based access control. Managed the full Power BI Service lifecycle: published reports, configured daily refresh, governed permissions. Led requirement-gathering sessions with client stakeholders and cross-functional teams. Applied advanced visualisations — Waterfall, Decomposition Tree, Funnel, Matrix, and custom visuals. Delivered structured end-user training on Power BI navigation and self-service filtering. Collaborated with data engineering teams to integrate data from heterogeneous sources. Maintained detailed reports of production output, rework, scrap, and downtime analysis.
Junior Data Analyst
Acidus
Jul 2022 - Mar 2023
Collected and analysed international customer call data to identify trends and service performance. Created daily, weekly, and monthly reports on call volume, customer satisfaction, and agent productivity. Monitored key performance indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Service Level. Cleaned and validated data using Excel to ensure reporting accuracy. Developed dashboards and visual reports to support management decision-making. Identified patterns in customer complaints and provided insights to improve service quality. Generated performance reports for international client operations. Collaborated with operations and quality teams to track business metrics and process improvements. Used Excel functions (Pivot Tables, VLOOKUP, XLOOKUP, Charts) to analyse large datasets and create reports.
Junior Executive
Axis Bank Ltd.
Jun 2021 - Mar 2022
Developed and maintained dashboard reports to track credit card business performance and operational metrics. Prepared daily, weekly, and monthly MIS reports for credit card operations and management teams. Analysed credit card transaction data, customer trends, and portfolio performance to generate actionable insights. Monitored key performance indicators (KPIs) such as card issuance, activation rate, transaction volume, revenue, and customer acquisition. Extracted, cleaned, and validated data from multiple sources to ensure reporting accuracy. Created visual reports and dashboards using Excel and Power BI for effective decision-making. Automated recurring reports, reducing manual effort and improving reporting efficiency. Collaborated with business stakeholders to understand reporting requirements and deliver data-driven solutions. Ensured data integrity, consistency, and timely delivery of management reports.
Education
Bachelor of Computer Science - SNMV College of Arts & Sciences
2018 - 2021 · Afghanistan
Certifications
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Skills (29)
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