About
Detail-oriented Data Analyst with 2+ years of experience turning business and operational data into actionable insights using MySQL, Python, Excel, Tableau, and Power BI. Proven track record of building reports and KPI dashboards that improve decision-making, resolving complex application and data issues through root cause analysis, and maintaining 90%+ SLA compliance across high-volume incident management. Skilled at partnering with clients and cross-functional teams to translate business requirements into data-driven solutions, with hands-on experience mentoring team members and driving process improvements.
Skills & Expertise (17)
Work Experience
Associate-II, Analyst
Capgemini
Jun 2024 - Jul 2026
Analyzed application and system issues using MySQL, validating user profiles, system data, and customer records to identify root causes and drive effective, lasting issue resolution. Generated 4+ recurring operational reports and tracked 3–4 key KPIs in Microsoft Excel, surfacing performance trends that informed process improvement decisions for stakeholders. Partnered with clients and cross-functional teams to gather requirements, analyze issues, and communicate data-driven insights, ensuring timely resolution within SLA commitments. Managed incidents and service requests through Jira, maintaining 90%+ SLA compliance while ensuring accurate tracking, documentation, and audit readiness. Mentored 2–3 new team members on troubleshooting processes, operational workflows, and analytical best practices, improving team knowledge sharing and overall productivity.
Education
B.Tech, Computer Science Engineering — Cloud Computing Specialization - The NorthCap University
2020 - 2024 · Afghanistan
Certifications
AWS Certified Cloud Practitioner
· 2029
GATE CSE Qualified
· 2026
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Skills (17)
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