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Skills & Expertise (15)
Work Experience
Customer Executive
Teleperformance
May 2023 - Present
Analyzed and categorized 50+ daily client interactions to identify recurring technical bottlenecks, resulting in a reduction in ticket resolution time. Strategically analyzed weekly client feedback trends, delivering data-driven insights that empowered management to optimize service protocols and improve overall satisfaction scores. Spearheaded an initiative to track 'Reason for Contact' data for the US client. Used Excel to clean the data and visualize the top 5 pain points, which was presented to the team lead to improve client satisfaction.
Education
Master of Computer Applications (MCA) - Amity University Noida
2025 - 2027 · Afghanistan
Bachelor of Computer Applications (BCA), Information Technology - United Institute Of Management (FUGS)
2019 - 2022 · Afghanistan
Senior Secondary (XII), Science - Bhavan'S Mehta Vidyashram, Bharwari Kaushambi Distt Uttar Pradesh
- 2019 · Afghanistan
Secondary (X) - Bhavan's Mehta Vidyashram, Bharwari Kaushambi Distt Uttar Pradesh
- 2017 · Afghanistan
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Skills (15)
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