About
Results-driven cybersecurity professional with 1 year 10 months of technical and customer support experience, transitioning into SOC operations. Completed comprehensive Cybersecurity and SOC Analyst training with hands-on simulations from PwC and Tata. Proven track record in incident handling, troubleshooting complex technical issues, and delivering solutions under pressure. Strong foundation in security monitoring, SIEM tools, IDS/IPS, and cloud security concepts. Seeking entry-level SOC Analyst or Cybersecurity Analyst role to leverage analytical skills and contribute to organizational security posture.
Skills & Expertise (5)
Work Experience
Technical Support Executive
Teleperformance
06-2025 - 10-2025
Resolved 50+ daily technical queries for international clients with 95% first-call resolution rate, demonstrating strong analytical and troubleshooting capabilities essential for SOC operations. Analyzed complex technical issues systematically, documented solutions in knowledge base, and created detailed incident reports following structured documentation protocols. Collaborated with cross-functional teams to escalate critical issues, mirroring incident escalation procedures in security operations centers. Maintained detailed logs and tracking of customer interactions, developing proficiency in data documentation and reporting similar to security event logging. Worked under high-pressure environments handling time-sensitive issues, building resilience crucial for security incident response.
Technical Support Executive
Teleperformance
06-2025 - 10-2025
Resolved 50+ daily technical queries for international clients with 95% first-call resolution rate, demonstrating strong analytical and troubleshooting capabilities essential for SOC operations. Analyzed complex technical issues systematically, documented solutions in knowledge base, and created detailed incident reports following structured documentation protocols. Collaborated with cross-functional teams to escalate critical issues, mirroring incident escalation procedures in security operations centers. Maintained detailed logs and tracking of customer interactions, developing proficiency in data documentation and reporting similar to security event logging. Worked under high-pressure environments handling time-sensitive issues, building resilience crucial for security incident response.
Customer Service Professional
Foundever
06-2023 - 10-2024
Managed high-volume international customer queries for 1 year 5 months, processing 60+ interactions daily with consistent quality scores above 90%. Developed strong pattern recognition skills by identifying recurring customer issues and proposing process improvements, similar to threat pattern analysis in cybersecurity. Created comprehensive documentation of technical issues and resolutions, strengthening ability to document security incidents and create detailed reports. Demonstrated exceptional communication skills explaining technical concepts to non-technical users, essential for SOC analyst reporting to stakeholders. Adapted quickly to system updates and new protocols, showcasing ability to learn emerging security tools and technologies.
Customer Service Professional
Foundever
06-2023 - 10-2024
Managed high-volume international customer queries for 1 year 5 months, processing 60+ interactions daily with consistent quality scores above 90%. Developed strong pattern recognition skills by identifying recurring customer issues and proposing process improvements, similar to threat pattern analysis in cybersecurity. Created comprehensive documentation of technical issues and resolutions, strengthening ability to document security incidents and create detailed reports. Demonstrated exceptional communication skills explaining technical concepts to non-technical users, essential for SOC analyst reporting to stakeholders. Adapted quickly to system updates and new protocols, showcasing ability to learn emerging security tools and technologies.
Education
Bachelor of Commerce (B.Com)
2019 - 2024 · India
Bachelor of Commerce (B.Com)
2019 - 2024 · India
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Current Company
Other
Visa Status
No Visa
Relocation
Open to Relocation
